Smile Starters Wilmington

My son has been coming here 17 years and just recently our experiences have really gone downhill. I drive an hour just to get there, he's told he needs work done, appointments are scheduled and when we come back they do a "checkup", x-rays, or a cleaning, THEN I get another appointment set, come back and he's told again he needs work done, set an appointment and another "checkup". He has pain, fillings that need to be done that never get done. I'm beyond upset. Wasted time and gas all the while my son is going to dentist appointments that won't do his dental work.

Everyone was amazing. My kids really enjoyed.It laughed and was very happy with the experience would recommend this place to anyone. A 1 service from the front to the back

Recently, I’ve had issues with getting a surgical procedure done for my son. Tammy was EXCELLENT!! She not only contacted the offices we had the referral with but she researched who we needed to contact to get things done. Tammy displayed the epitome of service excellence! Thank you!!

⭐️⭐️ We initially appreciated Smile Starters Wilmington for their welcoming approach to pediatric dentistry and the way they cared for our daughter’s teeth. Up until recently, we had no issues and felt comfortable with their care. However, during our most recent visit, our daughter was diagnosed with what they said was a cavity. They recommended treatment with Silver Diamine Fluoride and, without our consent, applied fluoride after her exam. We have always chosen not to use fluoride for personal reasons, so this was extremely disheartening. Seeking clarity, we went to another dentist for a second opinion. Not only did they find no cavity present, but they also noted there was no record of any cavity diagnosis in our daughter’s dental chart from Smile Starters. This lack of documentation and the unnecessary fluoride treatment left us feeling disappointed and concerned. Because of this experience, we’ve decided not to return and will be continuing our daughter’s care elsewhere.

Now there's a "policy" that if you have two children, they can't have their appointments at the same time, so you have to lose two hours because they don't want any double cancellations in case you can't make it. It's the most ridiculous thing I've ever heard. Obviously, I'm looking for a new dentist, and I'm giving zero stars to the checkout girl for her terrible attitude.

My child’s appointment was a little late. We arrived at 9 but wasn’t seen until almost 10. But I think they were super busy which I can understand. They were super good and patient with my kiddo even though he was being difficult during the exam and cleaning.

I’ve always had positive experiences until today. Staff were rude and ended up making both my daughters cry hysterically upon leaving. There was one lady who was very sweet to my oldest daughter and tried to show her some compassion from the rest of the staff in the back. I called after I left and found out everything that was said to my daughter when they had her in the back to express my frustration that this happened. I got a call back and was asked how they can rectify this and I replied back that an apology from the staff to my daughter would be a good start. The lady asked me how I was expecting this and I responded I’d be willing to come back in and accept this apology with my daughter. They responded back " well I’ll have to talk to the staff and I’ll call you back after they come back from lunch". Never heard nothing back and such a shame that adults at that facility feel they can bully a child and make fun of them and shame them publicly and think this is acceptable practice. If I could give negative stars I would . But the one star makes it even from the previous visits which were 5 stars and to think I had referred people to go there but not anymore