Pearl Dentistry

The employees in this office are kind, personable, honest and amazing! It’s been so hard to find an amazing dentist that is honest, gentle and friendly. I’ve been nothing but comfortable during three of my recent visits and the dentist is amazing!! He constantly checks in to make sure you’re OK, asks if you have any questions and makes sure that you understand the work you need done. He always also wants to make sure that you understand the care that is needed, and genuinely wants to help make sure your teeth are healthy! You won’t regret coming here!

The doctors are good, but they really be doing unnecessary stuff. For example, one of the dentist told me that I needed a crown so I got a second opinion and she said my teeth are excellent. I don’t need anything so always get second opinion.

Lourdes is an amazing front desk personal! She is very nice (made coffee for me and handed me the netflix remote control while I was waiting) and patient,(she called my insurance company to verify everything so I was clearly informed on my coverage and copay info.) Dr. Lu is amazingly skilled! I had deep cleaning done and didn't feel any pain! She is also very honest and to the point, will not make any unnecessary treatment plans like my previous dental place. I think honesty and integrity are what made me feel safe and trusting in coming to her practice 🙂

The staff and dentist are nice, but I just feel they do things unnecessarily and a bit pushy. For example, I booked my appointment for check up and cleaning and got confirmation. When I arrived they only did a check up and told me I had to come back for a cleaning a different day, even though I was told on the phone my appointment would be for both. I've been going to dentists my whole life and never had to go to 2 separate appointments for a check up and cleaning which is a huge inconvenience. It's usually done in 1 visit. Really wasted my time.

Aida, my wonderful dental RDA was super sweet. Aida made me feel so comfortable and reassured me everything was going to be ok. I have had bad experiences in the past but today was a wonderful and pain free visit. Dr pai gives painless shots. The front desk staff are super kind and rate the entire office staff as 100% perfect!!!!

I've been waiting a long time hoping this whole office would change my mind, but I cannot in good conscience, go without giving this review. Cons: Front desk. One receptionist is pushy, prejudice & classist. There is no privacy about your options for treatment and they happily discuss that loudly along with the waiting room's ears. She will chastise you and shame you in a sweet passive aggresive tone. I have never seen such a money hungry dental office. They will spread out your procedures that should be done in one appointment over 2 or more so they can collect more co-pays and bill your for other services. E.g. A check up with x-rays taken for one appointment. A cleaning for another appointment. A filling, which was an immediate need, scheduled 1.5 week AFTER the cleaning. They want you to remain loyal and if it's a service they can provide, they will pressure you into seeing them because they can "manage your care better if they are aware of all the work they've done on you is theirs alone." Pros: The dental hygenist, Jonathan is amazing. They call him Mr. Gentle and rightfully so because he has the most gentle hands. He is extremely thorough, attentive and never rushes through your cleaning. He is patient, knowledgment and informative with any questions you might have. ----Another dental hygienist was also passive aggressive with me, was extremely rough, making my gums bleed and sore for days! I swear it was almost intentional! That accumlative experience is too inconsistent! The Dentist herself seems to do thorough work, is reasonbly gentle, and attentive with her work. I just never felt like she really cared about what was best for the patient but to draw out any procedures over multiple appointments as much as possible. They are quick to near harrass you with repeated calls about upcoming payments and within 2 days of a late payment, without hesitation, send your bill straight to collections. Bottom line: If you get the right person in the office, you can have good work done over multiple visits, but it's clear this office wants a certain clientele and priortizes profits over patients.

I came here on August 9th because I needed a new dentist and they had amazing reviews. My appointment was at 2 pm but I got there about 15 minutes early just in case I had extra paperwork to fill out. No one was at the front desk, it looked like staff was helping clients in the back. Few minutes pass and a woman with her daughter arrive and it looked like she was just trying to get helped before me. Then another guy shows and stands at the desk so that he’s helped first, it’s already passed 2 pm. He gets checked in first, then I had to make it known I was there first and got checked in, then the lady with her daughter were checked in. Well the guy is called to the back first then the lady with her daughter. Not once was I called up to be let known that it was taking a bit longer or anything. After 40 minutes of waiting past my appointment time, the receptionist tells me that it’ll be a few minutes. I’m finally called to the back, it took at 20-30 minutes to get photos taken of my teeth then the Dr came in. Yes she was great and thorough and had a plan for me but I had to get it approved by my insurance first. The receptionist told me it would take maybe 2 weeks to hear back from my insurance, I called multiple times after the 2 week mark and didn’t hear back until 8/31 via text and not a phone call that they were still waiting. On 9/2 I get another text letting me know I was denied, okay that’s fine, I was told I could be given payment options. I call and ask for payment options but the receptionist tells me she has a client in front of her and that she will email/text me payment options. It’s almost November and I haven’t heard ANYTHING in regards to payment options. The service is a joke. Yes the Dr is great but she should pay attention how her staff handles clients when she’s done with them. Or it’s like if you’re new or haven’t been with them long they just throw you to the side.