Desert Dental Group - Victorville

If I could give negative stars that would be extremely generous. Absolutely worst dental experience. I even gave multiple visits to see if maybe it was just an off day. The staff are Absolutely rude. Wait time is ridiculous. But more than that, they take away your choice of treatment. If the dentist makes a "recommendation", you either have to comply with the recommendation or they refuse all treatments (including regular cleaning) and tell you to "go to another dental office". By the way, that's a direct quote. Im not even talking about necessary treatment recommendations. Im talking about non necessary If you dont have this treatment done it "might lead to" or "may cause in the future" kinds of treatment. When did dentists' opinions become absolute law. What about the patients right to make an informed choice? This dental office's main concern is not it's patient's health and welfare, it's ONLY concern is getting more money. Im sure sheep get better treatment. Do not go here

To the management of Desert Dental, Hesperia Rd, Victorville Ca ..I've been a dental patient there since June 2025.. My experience with Dr Jesse Felema and his assistant Sandra Rodriguez has been awesome, I was hesitant, because I've always been afraid of dentist...Dr Jesse really put me at ease, very kind, very knowledgeable..He really let me know that everything will be OK and I take everything at my speed...That first day I felt very comfortable, and I was not anxious upon going in... I wanted to let you know what great staff these two are to all of the public...Everyone I know get brilliant recommendations to Deseet Dental...Miguel at Smile Pro, is wonderful brilliant also, he also went the extra mile to help me to make sure my upper denture was what I wanted... Thank you to: Dr Jesse Felema Sandra Rodriguez Miguel @ Smile Peo They Are The Best!!!!

I waited over an hour for a scheduled hygiene appointment, only to have no cleaning done at all. Instead, they performed an exam and then tried to route me to their financing department to upsell a cleaning and cavity filling- something I could have paid for outright from the start… This felt deceptive and like a bait-and-switch. Dental offices should not be run like car dealerships. I wasted a significant amount of time and ultimately walked out. I will not be returning and do not recommend this practice. UPDATE: this place quoted me and my fiancé thousands of dollars for just a cleaning- said I had three cavities and wouldn’t clean my teeth on the day I had come in.. I went to a trusted family dentist who cleaned my teeth, did x-rays (because desert dental wouldn’t send me the ones they took), and did an exam all for $239 all on the same day as a new patient. To my surprise, I have 0 cavities and my x-rays look perfect! Desert dental just wanted to drill into my mouth for money. Truly disgusting.

Had a really nice experience with the dentists and staff. The reason I gave it a 2 star is when I had to do my consultation with how much my treatment cost, the lady that deals with insurance was very rude towards me. She made me feel super pressured. My treatment would cost 12k and she made it seem like that was pocket money. I don’t know how someone could afford to just take it out. I wish she was a bit more understanding. Additionally when she noticed that only a portion of my treatment would be covered she said "she would adjust the price" like she knew they were adding unnecessary things. I just wanted to get my toothache fixed. I don’t understand how I have to get a 1.8k cleaning done before I can do that. Other than that, dentist and front office staff were great! Still in lots of pain, they couldn’t even give me a prescription for that.

Cynthia Singh was awesome. She was sensitive to my situation giving expert guidance. So sweet and friendly. It’s not always pleasant to be at the dentist she made my experience great. I look forward to coming for future needs!

Clinic scheduled my son in as a walk-in due to severe tooth pain. While they did take X-rays and prescribe painkillers, we were sent home and told the earliest available appointment would be in three weeks for his treatment. I followed up the very next day, hoping they could see him sooner given his ongoing pain. Instead, I was told to take him to urgent care because they had no availability. I was shocked by the lack of compassion or urgency — especially for a child clearly in distress. Dental clinics should be better prepared to handle urgent cases. My son has been seeing their orthodontist for over three years, and I expected a much higher standard of care and consideration. Sadly, we will not be returning.

This was the worst, most disgusting dental experience ever. The exam office was filthy, drip stains on the equipment, dust accumulated in the corners and just under the arm rest, I swear.....boogers. at least, that's what they looked like to me. To top it off, when the doctor came in to see me, she didn't even wipe her mask from the previous patient. I could see plaque and spit splatter all over her mask as she's in my face talking to me. When I walked out, I nearly threw up. This was so disgusting. Clean it up people.