Kiene Dental Group

I had a dental appointment today here at the Shawnee mission location. The first time was just one week prior. I was told there was a problem with my insurance. So I got in touch with HR at my job. Everything was fixed. And I had got my information corrected. So today's appointment should be ok. Wrong!! So I get I'm on the back and the assistant is got me back there taking the. images of my mouth. And here comes the representative who in charge insurance in and she talking in an outside voice sitting right in front of me and she's telling me that she doesn't know if (I have Atena BRMS)if this is in their network. She begins to say that she doesn't know what that is. I said you don't? Still continuing with her outside voice like she's at a ball park. And every patient and dental assistant could hear what she's saying to me... I felt so humiliated. So, I left. Long story short, I called because she stated no one answered the phone. I was placed on hold. Due to high volume of calls. She didn't want to wait on the phone. I also found out that they are in my network of dental group. She made me feel a certain kind of way because of the color of my skin. There was no one else like me in this dental group. Like I would lie about insurance. I would not have made the appointment if I didn't have insurance. The receptionist was pleasant as well as the dental assistant. I will not return to any of these locations after being insulted and all the patients hearing about the issue which wasn't an issue at all. I hope nothing will be charged to me. Or my insurance. She should be fired....

I work in dentistry and have for going on 12 years.. from back to management. I’ve had 3 visits with this practice, 1st and 2nd visits were great. Love Dr Kiene himself. 3rd visit, I was quoted treatment & signed off on it & PAID IN FULL almost immediately.. Melissa the treatment coordinator is BEYOND unprofessional. Christy the office manager is also BEYOND unprofessional. Sad to see a great practice with great potential & an awesome Dr have patients ran out by terrible staff. After everything was paid for in full.. and confirmed. I received multiple calls one after another from them (Melissa and Christy) adding fees to the treatment plan that we already agreed to / signed and paid for & then whenever I refused because there was no need and we already agreed to the treatment plan, they "dismissed" me as a patient. They were playing games with refunding me.. I wouldn’t recommend to anyone. The way I was spoken to was like I was trash on the ground. Sad to see a practice treating patients like this!!

Everyone at this clinic is amazing! Dental issues can be very scary and make one feel vulnerable, but no one here has ever made me feel guilty or embarrassed about anything. Both clinical staff and scheduling/billing personnel are willing to take the time to find the best solutions for your situation. I highly recommend Kiene Dental Group!

I went here for several years and absolutely loved them. I brought my husband over and started my toddler here. Last Feb I needed to cancel my appointment due to illness. They told me the next available appointment wasn’t until end of September! That’s 7 months later, when I should be going every 6 months anyway. However, when I called posing as a new patient they could get me in next week. Horrible to treat an existing customer like that.

Everyone at Kiene is so friendly - the receptionists, the dental hygienists, and the doctors. Rhonda has done my past few cleanings, she’s amazing and makes the experience so easy. I noticed the waiting room got an update too and it looks great!

I used to hate going to the dentist. Then I found Kiene Dental Group. What a difference!!! Everyone is so friendly and they put you at ease. If something needs corrected, they do not pressure you. It is your decision if you want to fix what needs attention. I would recommend anyone that is looking for a dentist to give Kiene Dental Group a call.

First, the Olathe Office has a great receptionist, and 2 dental assistants, and the finance lady is nice. I began with implants and the overdenture and a new upper denture on October 12, 2024. The worst part is Dr. KIENE is only in the Olathe Office every other week, which really slows things down, making the process take twice as long as I was not allowed to go to the Shawnee Office. The overdenture did not fit properly from the beginning, but that was sort of resolved. The implants healed well and are secured pretty well now. BUT, one year later I have had to find a new dentist for my upper appliance after three failed attempts and one year of trying to get it right here. Two of the dentures would not even let me close my mouth. So if you are looking for implants that is okay, but the rest I would not recommend using this practice. (They did refund my out of pocket on the upper, but am trying to get the insurance to replace it because a claim was filed.)