Castle Dental & Orthodontics - Round Rock (Palm Valley Blvd)

I really want to warn anyone considering this location. We originally had to reschedule because the doctor wasn’t in the office that day. When we finally came in for our appointment, they were calling other patients to reschedule as well. It seems like a repeated issue. If you are a new patient, they do NOT do a cleaning on your first visit even if you schedule a routine cleaning and exam. I made the appointment specifically for a cleaning, but once already in the chair, they told me we would have to come back on another day. That was very frustrating and feels misleading. The office itself was extremely disappointing. The walls were dirty and yellowed, the blinds stained, and the room looked unsanitary. The equipment appeared outdated, and the tools weren’t even in the room. The assistant had to keep leaving to go find what the dentist needed, which did not feel organized or professional at all. Overall, the whole environment felt unclean and not well maintained. I strongly recommend reading the reviews before choosing this location. I wish I could add pictures attached for reference.

am extremely disappointed with my experience at the Round Rock and Pflugerville locations. The quality of work and the level of professionalism I encountered were far below expectations. Communication is a serious issue here. Calls frequently go unanswered, messages are not returned in a timely manner, and when you do reach someone, explanations are often unclear or rushed. In a dental setting — where patients may already feel anxious — communication and clarity are critical. Unfortunately, that standard is not being met. The work performed did not reflect the level of care and attention patients deserve. Dental procedures require precision and genuine concern for patient well-being. When that care feels rushed or careless, it damages trust. It honestly feels like there may be deeper organizational issues affecting staff morale and performance. If employees are overworked, under-supported, or underpaid, it shows in the service patients receive. Investing in proper staffing, training, and fair compensation could significantly improve the level of care. When employees feel valued, patients feel valued. Right now, the poor service and lack of organization are driving clients away. That means fewer returning patients, negative word of mouth, and ultimately lost revenue. This is not just a patient satisfaction issue — it is a business sustainability issue. Both the Round Rock and Pflugerville locations would benefit from a serious review of their management structure, communication systems, and quality control processes. Patients deserve professionalism, transparency, and high-quality dental work. Until meaningful changes are made, it will be difficult to recommend these locations to anyone. I hope leadership takes this feedback seriously and implements changes so that future patients can have a better experience.

Where to begin.. I started seeing Castle Dental Orthodontics back in 2021, where they told me I would have braces for 18 months. I didn't have a lot of teeth issues, it was very minor and there wasn't a lot I wanted fixed. Fast forward 18 months later I had already seen 2 different orthodontists through them that changed my braces plan. By this time I had already paid off the $5K amount in braces and each visit they continued to ask me for money. Each visit after they expected me to pay almost $200. I never got an itemized receipt from them to know exactly what I was paying for since I ALREADY paid for the braces. The receptionist, Betsy, just came up with this number and FAILED to ever tell me any further details, there was always an excuse. Now it's 2025, I still had my braces from Castle Dental, I was now seeing my 5th orthodontist, Dr. Smith. He was by far the WORST medical professional I have ever been to. Each visit he would come in, make no conversation, look in my mouth, tell the assistant to note whatever and tell me he would see me again X weeks. He left no room for me to ask questions, and when I would ask the assistants questions they would tell me "Oh you'll have to ask the DR next time". Every next time was the same thing. They had no real plan for me and continued to schedule me to come back just for more money. At one point I had to just find somewhere else to go, I stopped going to Castle Dental and they never called me to reschedule or confirm treatment. I will never recommend this place to ANYONE. There are so many better options.

How to review the Castle Dental (Palm Valley, Round Rock)... I would just give 0 stars if I can b/c they don't even deserve 1 star. I went to them in early Sept for x-rays and cleaning. They did x-rays and then gave me a referral to an orthodontist (since they thought I was grinding my teeth at night since I still have my wisdom teeth and this is what dentists tell me when they see I still have them, in spite of the fact that I have had no issues with them ever), telling me that they had no hygienist to clean my teeth so would need to schedule that later (which they didn't even offer to schedule it for me nor call to follow up). A few weeks later, I called them to schedule the cleaning. However, no one answered the phone... called about 5-6 times again each week and even left messages with no return calls. I got a notice in the mail from my dental insurance company that the services they did were all patient responsibility as well (even though it stated this is not a bill). I tried again calling them for several weeks to no avail. I finally decided to call another Castle Dental to help me. I live in Pflugerville so I called the Pflugerville one since I got an email that this one was open again but got the same results of no one answer, leaving messages with no return calls. Both the Pflugerville and this Round Rock Castle Dentals message machines say to go online to schedule an appointment but this online method was not even working. Anyhow, that is my experience with this Castle Dental... if you are lucky enough to make a 1st time appointment here for X-rays and are expecting a cleaning the same day or even in the same 3 months from the time you have the X-rays done, you may just consider a different dental office altogether. I did, however, call Castle Dental (Braker Ln) on Research Blvd in N Austin and finally was able to get a team of people who diligently worked to help me and I finally got my cleaning done today (just over 3 mo later).

Two weeks ago I scheduled an appointment for my son to be seen today at 8:30am. My husband and son waited outside until 9:30am. The office is closed and empty. No one called to reschedule or say they were closed. I received a confirmation text on yesterday for his appointment today. Very disappointing and unprofessional. Terrible customer service.

Unfortunately, I had a very disappointing experience at Palm Valley Castle Dental. I received a root canal and crown treatment, but the crown fell out multiple times within a few months. When I returned, I was told by management that the original treatment was done incorrectly and that the procedure should have been handled differently from the beginning. Since October, I have tried to contact this location many times to resolve the issue, but I was unable to get any follow-up or support. I paid a significant amount for this treatment and was left without a proper solution. I hope management takes patient concerns more seriously and improves communication and accountability.

Today my mom had an appointment at 2:00. We arrived about 1:45 but she didn’t get seen until about 3:00 because they were running behind. The lady at the front desk was reassuring us that we would get scene soon but they were running behind. We totally understood. During the 2 hours that waited I heard several conversation on the phone and in person that these ladies encountered and they responded back with the upmost patience even though the other person was not being so nice. I applaud them for there wonderful customer service skills and Randy went above and beyond to make my moms cleaning extra special. Kudos Castle Dental and staff for all the great work today!