West Coast Dental of Pomona

Dr. Kasri was very gentle I felt no pain at all . Yvonne M was very kind and patient. Brianna G the front desk receptionist was also very kind always smiling (: love that . Lupe the treatment coordinator was very helpful. Nara the office manager was the cherry on top super outgoing, very polite & just made my experience amazing . I would rate my visit a 10/10 !

The office is great and staffs are amazing! Wait time could be better. But their service makes up for the wait.

This is by far one of the worst dental offices I have ever been to. From the moment you walk in, the atmosphere is negative, and the wait times are excessive. I’ve been there twice, and both visits were for the same reason—x-rays—because both times my insurance denied the treatment they were trying to push. I contacted my insurance company directly, and they explained that the x-rays showed no major damage, which contradicts what the dentist told me. According to them, the cavity was supposedly "too deep" and required a root canal, yet my insurance disagreed both times. That alone raised red flags. During my most recent visit, something much worse happened. While taking x-rays, an older gentleman was assisting a younger employee. I had the sensor in my mouth with the wire still attached when the older man stepped on the cable, causing my jaw to violently jerk. My ear popped, and for a moment I honestly felt like my jaw had been dislocated. He immediately checked on me and looked worried, and I told him to please watch where he was stepping. I tried not to make a big deal out of it, but my jaw hurt for four days afterward. I should have filed a report at the time. A few days later, the receptionist called to say my insurance denied the work again, and she immediately transferred the conversation to their finance department. That says everything. This office clearly prioritizes money over patient care. Since when does a dental office push financing before properly addressing patient concerns? They expected me to pay $2,000 out of pocket for two crowns that I simply cannot afford—and now I understand why my insurance denied it in the first place. It feels like this office attempts to recommend unnecessary procedures to overcharge insurance companies and patients alike. The carelessness, lack of professionalism, and aggressive financial pressure are unacceptable. I will be consulting a lawyer to see how much time I have to file a complaint regarding the injury caused by their negligence. I strongly recommend choosing another dental office. Do not come here. Horrible experience.

Today, November 12, 2025, the receptionist named Ana answered me with a less than friendly attitude. I only asked her one question; I asked her name, and she just said "Ana." I understand her explanation; it was just the way she answered. Anyway, thank you very much for your services to the rest of the staff, but I am leaving your clinic.

Thanks to Valerie she was great and the rest of the crew, came in for a check up they got me taken care of, thanks, highly recommend.

Had such a great experience front staff is so helpful and nice the manager Nara was so welcoming , Dr Kasri was amazing and the treatment coordinator did such a great job explaining all my treatment and cost , I highly recommend this Dental Office .

Every single appointment I come to, I have to wait minimum 1 hour to 1.5 hours just to get called in. Why do they book so many clients if they can’t keep up? The staff in the front needs retraining on how many people per hour should be booked. Even the dentist say why do they book so many people that we can’t handle. I have given them so many chances. This will be my last time at this dentist office. HORRIBLE DO NOT COME HERE EVER