Yale-New Haven Hospital Dental Services

I was referred to this practice by the Yale-New Haven ER after I woke up with the entire right side of my face swollen up like a balloon. They decided I needed an extraction. I told both the dentist and the assistant (they were both in the room together) that I have extremely severe anxiety when it comes to dental work, that I typically have to be sedated (my previous extractions were done under twilight IV sedation) and that I've tried unsuccessfully several times to undergo procedures without sedation. I am honestly not trying to be a difficult patient, it just hasn't worked. They offered to do the extraction with nitrous and I agreed, trying to make it VERY clear that I didn't think I would be able to handle the work without it. They appeared comfortable with this plan and didn't say anything that indicated to me that it would be a problem or that they were reluctant to use N2O on me. They prescribed me a single 1mg alprazolam which I took the next day prior to the appointment as directed. Once I was in the chair, they'd given me Novocaine and were about to start right in when I was like whoa whoa wait...and asked about the N2O we had discussed previously. These were the same two dentists I had spoken to yesterday, and they looked at me like I was insane. They asked me "Well didn't you take the Xanax? And we just numbed you up." I was totally confused, embarrassed and scared all at the same time, it was like the previous day's conversation had never happened. They were acting rushed and impatient and I felt pressured to just say okay, so (naturally) I started hyperventilating which of course is what happens when I have a panic attack. They looked at each other like I was the worst and most annoying patient ever, stuck a mask on me and told me to take a deep breath. I'm no chemist but I'm pretty sure I can tell the difference between nitrous and regular oxygen. I met my boyfriend afterwards who was there to drive me home and he asked me how it went, so I was like "I don't know but I think they put an O2 mask on me and told me it was nitrous." It was just such a bizarre and uncomfortable experience, I don't know where the breakdown in communication happened. I'm giving it two stars because at least they got me in quickly (but then I was an urgent referral from the ER so they were basically required to fit me in) but I cannot in good faith recommend this practice to anyone - even if you don't suffer from anxiety, you don't want to agree on a treatment plan and then have them unilaterally change it on you when you're lying in the chair and it's too late to say no.

Long wait times for appointments which is horrible because you have to wait in pain and risk causing more damage to teeth while you wait months for a appointment. Only students working. I went in with a excruciating tooth ache unable to determine exactly which tooth was hurting. I was giving multiple X-rays only to say nothing was going on in the general area where the pain was coming from. However a tooth that already had a cavity was repaired just in case it was that tooth. After the repair a seasoned dentist came in took a look in my mouth and pointed out I had a broke back tooth and the pain had to be coming from that tooth. So I received xrays, had a tooth repaired had to wait weeks and come back several times for nothing because the problem was the broken tooth that this student never mentioned. I needed a crown on a tooth on the other side. I had the tooth filled and the next appointment would be the crown. I got to the car looked at my teeth only to find out the tooth was chipped on the front where I could clearly see the filling. I went back inside only for this student to tell me the tooth wasn’t chipped it was discoloration. I’m no dentist but I know a chipped/cracked tooth when I see one. To me he intended to cover it with the crown. Some nice people work here however it’s all students and your bound to end up with more dental work then you actually need. They also chipped my front tooth before during a cleaning before.

I been trying to call for appointments for while now and I have referral they don't call back ugh

I called to schedule an appointment and was told they’re not taking new patients and not scheduling appointments at all! How is this possible. This is just seriously wrong!

They are the best , with the best prices! Front desk and Dentist are great ! I’ve had 5 implants done by them ! Awesome job !

It's a training hospital, so expect to have a resident be your primary contact. Front desk people are very nice, but it is difficult to get an appointment.

I've all my dealings that yell this has been the most frustrating very difficult to get an appointment actually I felt urged not to make an appointment in to go somewhere else. Which I did