Naperville Dental Specialists

Always a pleasure seeing the smiling staff - whether it’s to see my hygienist, schedule an appt with Mica, seeing an assistant, like Olivia in the hall, understanding my insurance for my kids at the Pediatric desk or taking both my kids to Invisalign appts. The staff is awesome! Every level of dentistry is superb as well! I would be excited to recommend!

I went in today for a crown with Dr. Irene, and I was extremely nervous and anxious about the procedure. Dr. Irene made me feel comfortable right away and I didn’t even feel the anesthetic. The entire experience was smooth and painless. I’m so grateful for her gentle touch and professionalism. Dr. Irene and her team were absolutely amazing. Highly recommend her to anyone who gets nervous about dental work!

My family and I have been patients of both Naperville Dental Specialists and Innovative Orthodontic Center since they first opened. I have nothing negative to say about the dentists, hygienists, or clinical staff—they have always been professional and pleasant. Unfortunately, over the past several months, the administrative staff—those handling phone calls, billing, promotions, and customer service—have shown a consistent lack of professionalism, knowledge, and honesty. This ongoing issue is the sole reason my family and I are leaving the practice. One example involves my daughter’s wisdom teeth consultation. When I scheduled the appointment, I was informed there would be a $75 consultation fee and that insurance coverage would be reviewed before the appointment. That never happened. After paying the fee and meeting with the oral surgeon, the staff member who checked me out was unable to explain insurance coverage and told me the extraction would cost $2,000 out of pocket. I later contacted my insurance company myself and learned that a pre-authorization referral was required for coverage. When I relayed this information to the office, the same staff member had no understanding of the process and told me she would "look into it." I never received a call back. Had this information been communicated upfront, I would not have wasted time or money on the consultation. Another example involves my daughter’s Invisalign consultation. We were verbally told the treatment would last 6–10 months, yet the written estimate reflected an 18-month treatment plan costing $5,300. A few days later, I received a text advertising a promotion of up to $1,200 off Invisalign. When I asked how this applied to my daughter’s plan, I was told the promotional price was still $5,300—the exact same amount previously quoted. I was then told that Invisalign determines pricing and that her plan was actually over $7,000, and the promotion brought it down to $5,300. This information directly contradicted the original estimate. I spoke with multiple staff members and received different, inconsistent explanations each time, none of which made sense. The repeated lack of transparency, follow-up, and basic customer service from the administrative staff has become disappointing. It’s unfortunate to leave a practice where the medical professionals are excellent, but the front office has repeatedly demonstrated poor communication, lack of respect, misinformation, and disregard for patients’ time and trust.

I had several scheduling conflicts with work, that made me have to reschedule my original appointment 4 times! Originally the "next available" appointment wasn’t for several months, however, I asked to be put on a cancellation list and texted back and forth with the admin until I could finally make something work with my work schedule. They were very helpful! I appreciated their flexibility, and communication. In the end, they were able to get me in a week after my original appointment.

Just had 6-month checkup. Same experience as before. Comprehensive and thorough while regularly explaining procedures and asking if I was needing a break. As I've said before- best dental practice I've ever been with.

Dr. Irene Jovicic is absolutely amazing! The dental assistants all are incredibly skilled — they work quickly, professionally, and make you feel completely at ease. In addition everyone at Naperville Dental Specialists, from the front desk to the treatment rooms, is warm, welcoming, and genuinely personable. It’s clear they truly care about their patients. I couldn’t recommend Naperville Dental Specialists more highly!

Dr. John Char is very kind and made sure I understood everything about my surgery. The staff at the clinic were also wonderful—friendly, helpful, and attentive. I especially appreciate the lady who kindly went back to the room to grab my purse and return it to me. Thank you all for making my experience so much easier.