The Dental Connection

One-star review I had an extremely negative experience at this office and strongly advise others to be cautious. I was originally told I needed a root canal. After getting a second opinion, I was informed that I did not need one. Unfortunately, during my visit, my tooth was shaved down so much that I now require a crown—something that could have been avoided. Trust your instincts: mine told me something wasn’t right. Two weeks after a filling, Dr. Turnipseed used floss on the same tooth and claimed everything was fine, despite the fact that there clearly was an issue. The atmosphere felt more like a sales pitch than a healthcare visit. During a routine cleaning, another dentist came in and began pushing braces on me, which I never asked about. That was a major red flag. To make matters worse, the staff was rude and unprofessional. When I called to inform them that my insurance had approved my treatment plan and requested a refund, I was argued with for nearly an hour and still denied a refund. I’m relieved I sought a second opinion before undergoing an unnecessary root canal. Please be careful with this office

Front desk was quite welcoming. She was very, very busy but very polite. I was so nervous that my blood pressure was high. Shay was sweet, she went to introduce me to Olivia ( hygienist) in hope of CALMING me down. I needed to know who would do my procedure, & Shay made that happen . I felt better & procedure went well. I will return to complete procedure.

I feel like when I go to Dr. Turnupseed's office, they don’t run the insurance first to tell you exactly how much money you need after the insurance has paid. And there is always a surprise when you think you are paid in full, they also have an office manager in the front with a very raspy, loud voice. She is darkened and she doesn’t care about anyone’s privacy, but her own loudmouth every time one comes to the window. She delivered everyone your business. I personally have watched her behavior. She has always been the same way as long as I have been attending that Density Office. I really feel like that office hustle financially.

I had a late appointment and the staff was still very on point. High enthusiasm and courteous. Aubrielle my hygienist, is always very thorough. She addressed my concern, and wrote me an Rx. I had mentioned this same concern b4, but not to her, to another staff member but was not accommodated. 6-9 months passed. Aubrielle is very good at her job. I hope she stays with the company. This is my 2nd time getting a cleaning from her. Dental connection is lucky to have her.

Dr. Turnipseed and Nay worked so diligently together for my hours long procedure the other day. I didn’t incur any pain, and the mood was very light-hearted which helped me to remain calm. No corners were cut in my encounter and I received proper post-op education. You’re in great hands with this team!

I was very impressed with my hygienist Arbrielle. She gave me a detailed teeth cleaning with a gentle touch. I felt no pain whatsoever. She did a GREAT job on my teeth. And I felt very comfortable.

Good afternoon, I just left the Dental Connection and received the most patient and very good service from Dr Turnipseed and her staff, and Ms.Shay in billing, she's patient and will help you schedule your best appointment time. Thank you. Add-on, 2/24, I just left my third visit to the Dental Connection, and once again I received gentle, compassionate care. They care about your dental needs and will take the time to explain everything you need to have a wonderful and healthy smile. Thank you Dental Connection.