Castle Dental & Orthodontics - Killeen, TX

I would recommend Castle Dental for everyone..The front desk staff are so friendly and helpful. I needed an extraction and Dr Cruz was able to keep me feeling pain-free thru the process and with follow-up care 3 days later. She went above and beyond to offer advice and gave me her number if I needed to talk with her. She truly cares about her patients.

Castle Dental-Killeen has truly been a breath of fresh air. From the moment I walked in, the team made me feel cared for and welcomed. The front desk staff is incredibly friendly and attentive, and the dental team-though I don’t know all their official titles-showed such kindness, encouragement, and professionalism throughout my visits. Dr. Cruz is gentle, patient, and reassuring, which made a big difference for me. I also appreciated how proactive they were during the recent inclement weather. Not only did I receive a text about the schedule change, but I also got a personal call to check on my safety and confirm a new date. That level of care matters. Today, I was seen right at my appointment time. Pricing was explained clearly and upfront, and they made sure I understood exactly what procedures would be done before we started. It’s rare to find a dental office that blends efficiency, compassion, and excellent communication so well. If you’re looking for a dental team that treats you with respect, makes you feel comfortable, and genuinely values your time, I highly recommend giving Castle Dental-Killeen a try. They’ve earned my trust.

From the moment I walked in, I was extremely nervous, but the staff made me feel safe, heard, and respected. Lance, Mary, and Daissey were especially kind, patient, and professional, and they took the time to truly listen to my concerns instead of brushing them off. That meant more to me than they probably realize. Even when there were small issues with the equipment, they communicated clearly and stayed calm, which helped ease my anxiety. The environment was clean, welcoming, and genuinely comforting. I’m very grateful for the care I received today. This office restored my confidence in dental visits, and I’m thankful I chose them. I highly recommend this team—especially for anyone who feels anxious or needs compassionate, attentive care.

What they are doing cannot be legal. I booked an appointment for my daughter after confirming they accept children. I completed all intake forms listing her age, and when they called to verify insurance, I again provided her date of birth. On the day of her appointment, they performed the exam, and only afterward told me they do not see children under 7 and could only offer a referral. Why was I not called ahead of time so the appointment could be canceled? I could have scheduled with an office that actually treats children. Why is it not listed anywhere, why does their website list children of ALL ages? The exam room had a stack of referral forms at the desk, which suggests this is a known issue. Now, when I try to schedule elsewhere, each provider requires their own exam and X-rays, meaning I must pay out of. They billed my insurance but provided no usable services. To me, this appears to be intentional, as they had multiple opportunities to identify my child’s age before the appointment and still proceeded. I have begun the process of reporting this to my insurance company. They are listed as the provider on my insurance card, which means when they became contracted, they had to state that they accept children.

Staff is rude and unprofessional. Requested to stay within the limits of the insurance for a cleaning and they refused. I understand a recommendation for a deep cleaning but we requested a basic cleaning, I think their goal is to run up a big bill. Not cool.

The staff has been wonderful. My dentist listens and addresses my concerns. No long wait times when you check in for your appointment.

You absolutely can NOT find a better Dental office or team ! Everyone there and I mean EVERYONE including the ladies at the front desk are amazing and really friendly! If you really fear going to the dentist like I did ; the team there will do whatever they can to calm you so you’re comfortable when they have to do the work you need done. They’ll answer any questions you may have without making you feel dumb or like you’re being a baby about it !!! Like I said this place is amazing! Don’t worry if you aren’t rockafella and don’t have the money for treatment like that they’ll create a fair affordable and workable treatment plan for you ! I mean it when I say Castle is definitely the best place to come for Dental work hands down !!!!!!!!!