KZoo Family Dental

Complete embarrassment one of the women upfront at the desk, terribly unprofessional. The rest of the staff are genuine, kind, & professional I’m sorry they have to work with someone like that because it really does hurt a team when a member behaves with such unprofessionalism. I will probably never return there again. I’m not saying don’t go there, simply saying if you encounter this woman just ask for the other lady with the glasses to assist you. and receive documents for everything watch what you’re paying anything over $400 submit it to your insurance first.

Always friendly, helpful, and accommodating. Been coming here for a couple years, and they've restored my trust in going to a dentist. Highly recommend! 😃

I enjoyed my experience with Kzoo Dental its always very pleasant especially my time with my dental hygienist. I learned I have a tooth that needs to disappear I was so afraid.. however I really appreciate how my dental hygienist took the time to explain the pros and cons and the best plan of care that is safe and best for me and I like that. And with the new hot Doc on board that my daughter is just smitten by she said plans to intentionally do things to her teeth and gums to get her teeth cleaned every 6 weeks so this place is definitely the place to be! Ms Doris

This office is an incredibly caring, attentive and talented team of professionals. They took care of my son and I better than any other dentist in the area, and were very helpful, kind and patient. They went above and beyond to enrich our first experience with them. I highly recommend this office to anyone!!

In April I called here to schedule a new patient appointment. Received a call very late today that my insurance is out of network and because of that, I cancelled my appointment for this Thursday. A heads up would have been nice. Now I have to find another new dentist and wait months to get in.

I was a patient with the former dentist who retired. I continued with the practice expecting at least a decent level of service. But I have been repeatedly disappointed. Issue #1: They do not return phone calls in a prompt manner. (Their office is closed on Fridays. But I called them on Friday, Oct. 17th after 4pm to ask for a callback on Monday to schedule an appointment for a dental issue. I expected that they would call me back some time on Monday when they reopened. But they did not. So, I called on Monday, Oct. 20th at 4:50pm and left another message, reminding them that I had called on Friday about a dental issue and that they still had not called me back. They did not call me back until Tuesday, Oct. 21st at 8:03am.) Issue #2: The dentist is not readily available (As a new practice at that location, they had rotating dentists seeing the patients. They explained to me that they were in the process of hiring a new dentist, which is why there would be different dentists present. Mind you, I do not have many dental issues, so I only visit the dental office once every 6 months. But I still was able to notice the rotation of faces. The last time I was there, last summer, the dentist was not even present. The dental hygenist told me that she would have the dentist call me about a potential cavity that was spotted on the x-ray. I never received a phone call.) Issue #3: They do not prioritize patient issues. (When the receptionist finally called me back on Tuesday, Oct. 21st, I described the tooth sensitivity that I was feeling. She told me that the soonest she could schedule me was for the following Monday morning, Oct. 27th at 8am. Although I wanted something sooner, especially considering that I had to call them twice to get a simple callback, I accepted the Monday appointment.) Issue #4: They do not respect the patient's time. (As a professional in my own field, I rarely take time off. When I do, I have to make special arrangements. Making those arrangements takes a lot of time on my part. I spent a good portion of my time on Sunday, Oct. 26th, to prepare for my absence on Monday, Oct. 27th. After dropping off my child to school on Monday, I was en route to the dental office for my much-awaited appointment at 8am. The office receptionist called me at 7:35am to tell me that the dentist was not in town and that my appointment would have to be rescheduled. ) Summary: Life happens. Nothing is perfect. Everyone makes errors. But when the errors repeatedly occur, you have to step back, evaluate the situation, and take action. I find it curious that they couldn't find an appointment for the week of Oct. 20th when I initially called. But, when they canceled last-minute, they had an available appointment only 2 days later on Wednesday, Oct. 29th. It is even more peculiar that the dentist did not communicate his delayed travel sooner so that his patients could be informed earlier. Yes, the weekend is your own personal time. But, if you know that your personal time is potentially going to affect your professional time, then you have an obligation to inform those who will be affected. It is a common courtesy and a professional duty. The dental office is conveniently close to my house. Not to mention, I have been at that practice since I was in elementary school. I am now in my mid-40s. However, the ownership has changed and I am no longer receiving the stellar dental care that I once did. Although there are some nice staff members, the overall service is disappointing and lackluster. Feel free to try their services, if you'd like. But keep my story in mind because you may also find yourself in the same boat. By the way, as a result of my experiences at Kzoo Family Dental, I have decided to remove my two daughters and me from that practice and join another.

As a new patient I felt welcomed to the practice. Staff was friendly and knowledgeable. Communication was great.