Gaston Dental Associates

We had such a positive experience with my daughter’s dentist. From the moment we walked in, the staff was welcoming and friendly. They were very patient and took the time to make sure my daughter felt comfortable and understood what was happening. The dentist was gentle, professional, and explained everything clearly to both of us. As a parent, that means so much. My daughter left smiling and not afraid to come back — which says everything! I highly recommend this office to any parent looking for compassionate and high-quality dental care for their child.

Great visit today! Conversation was wonderful, cleaning was another plus due to having braces it take a little longer sometime. Today I was signed quickly and the wait was less than 3 mins before getting called back. I hope you keep this check in, I never had an office to request paperwork be completed before they will sign you in. Today that was a relief 😮‍💨! I was trying to do online and I was filling out what look like the same forms for over 5 min before I gave up to fillout in the office and I did not loose my place in line.

Absolutely the best dentist I’ve been to! The dentist listened and didn’t judge my teeth or situation. Super down to earth staff- highly recommend them.

Everyone is very nice. The waiting area is very large, and clean, and there's always a family-friendly movie on for the kids. I appreciate that everyone - assistants, technicians, hygienist, dentists - are very friendly & take the time to explain things. The office is always busy, but I've never been treated as just another "number"

My family and I have been patients at this dental office for over two years, and I am extremely disappointed with both the front desk and clinical staff. While I’ve tried to remain patient, the ongoing lack of professionalism, communication, and basic dental knowledge has been incredibly frustrating. Almost every time I visit, there’s new front desk staff. It feels like the office consistently hires individuals with little to no experience in either dentistry or customer service. I have private insurance, yet they seem unable to submit claims correctly without repeated follow-up from me. I’ve been told things like, "We haven’t received anything from your insurance," or I’ve received vague, confused responses that make it clear they don’t understand my inquiries. It’s also apparent that there is no communication between the clinical staff in the back and the administrative team in the front. When I’ve called about treatment plans or insurance approvals, no one can provide answers, and I’m continuously passed around or given incomplete information. Most recently, I called the office to request a copy of my dental scan and was told by Casandra that there was no scan of my teeth. When I asked her to check again with the assistant, she came back saying there was only a scan of my prepped molar for a crown. I explained that a full scan must have been taken; otherwise, how would the lab fabricate the crown without the bite and surrounding teeth? Instead of helping further, Casandra became rude and dismissive, telling me to just come pick up the model of my teeth. She made it clear she didn’t want to assist any further. Frustrated, I told her to cancel not only my upcoming cleaning appointment but also all future appointments for my entire family. She responded by hanging up on me. To make matters worse, I went in for a consultation to see if I could get veneers on my four front teeth to address some minor cosmetic concerns. Dr. Barnes assured me that he could perform the procedure and took the time to show me pictures, models, and explain the expected outcome. However, on the day of the procedure, he prepped my teeth for crowns, not veneers, without my full understanding or consent. He also suggested removing more tooth structure for better fitting of these so-called "veneers" than what we had originally discussed, which was not part of the agreed-upon treatment plan. At this point, I’ve completely lost trust in this practice. I’m extremely disappointed with how I was treated and how poorly my case was managed. If this had been a single back tooth, it might have been manageable but these were my front teeth. Every visit took over two hours, and I had to return to the office repeatedly because the temporary kept falling off. What should have been a positive and professional dental experience turned into a long, stressful process filled with miscommunication and repeated mistakes. If you have private insurance, I strongly advise against going to this office. No one there seems to understand how insurance works, and you’ll end up having to do all the follow-up yourself. You might as well file the claims on your own. Attached are photos showing the before and after. The assistant made my temporary restoration yellow, and it didn’t match my natural teeth at all, something that was never discussed with me prior to treatment. The model shown below represented the expected outcome and the amount of tooth structure to be removed, which was not what I ultimately received. They temporarily cemented two of the so-called "veneers," which is why the other two are not visible in the photos.

The dental assistant that assisted me, I believe her name was April. She was awesome! The staff overall were amazing. They are very friendly and I had to have a tooth extracted and some fillings done, they made me feel very comfortable. I didn’t feel any pain. My dentist he was excellent and I would recommend them to anyone that is looking for an awesome dental office!

I had a wonderful experience here today. I need a little bit of work on my teeth and I was nervous. Everyone I encountered today was super helpful, understanding, friendly and quick to help me with whatever questions or concerns I had. I highly recommend this office!