Fullerton Dental Group

I have a huge fear of going to the dentist but I love Dr Chen! He made it so easy. Everyone at the office is so kind. Christina was so wonderful! The gals at the front desk are warm and always greet me with happy faces. What a different experience from 7 Day Dental. Thank you all for lessening my fears.

I’m usually deathly afraid of the dentist and it took every once of courage for me to even schedule an appointment. Once I got to Fullerton Dental Group, I felt immediately at ease by the wonderful front desk staff. Dr. Chen performed my exam and was comprehensive and thorough and calming and made sure to elaborate on his findings so there was no question about what I needed and his findings. My hygienist, Nicole, was absolutely superb and personable. She made me feel comfortable and was as gentle as possible and held great conversation. Overall, I would highly recommend this dental group! Thank you everyone!

Dr. Chen is very wonderful. I historically deeply dislike going to the dentist, but Dr. Chen is extremely kind, gentle, and honest. For the first time ever I have no axiety at all going to the dentist! So grateful to have found this place.

This dentist is amazing! The Dr. Chen is very sweet, kind, and caring. This was my second visit, and both times have been wonderful. The staff makes you feel so welcome and really works with you to take care of your needs. I would highly recommend this office to anyone looking for a new dentist!

Dr. Brittany was awesome. Communicated what she was doing so I knew what to expect. Best dental experience I have ever had.

Leaving a review to hopefully get movement on this, since clearly my private efforts are not working. I came in for an appointment on 10/13 to get a cleaning and work with the dentist to make a treatment plan, as I knew I needed some work done. I was incredibly clear about my financial limitations, as I work for a nonprofit and things are especially tight this year given the general state of things. I was clear about what I wanted to accomplish first versus what I wanted to wait on. I was also abundantly clear that I had dental anxiety and needed my visit to be a good experience. Thankfully I can report that the care I received from the dentist, hygienists, and assistants was truly wonderful. I loved my care team and they did a great job. I can’t say enough good things about them and they were very accommodating of my time constraints on two separate occasions. Credit where credit is due! However, the issue lies on the billing side of things. On that initial visit, I was strong armed and steam rolled into approving a $3,700 treatment plan without a full explanation of what that included and what I needed. I was overwhelmed and stressed and the office manager did not give me an opportunity to ask questions about what I was paying for. The treatment plan was not explained to me item by item and it was not provided to me until my treatment was completed, when I had voiced my concerns. Upon reviewing the treatment plan with my insurance provider, it’s also clear that I was not provided options for my crowns, meaning that I could have gone home with a smaller credit card balance if they’d walked me through what my insurance covered. I went home that day and cried for an hour because I was so upset and felt extremely taken advantage of in a moment of extreme anxiety and overwhelm. However, I cannot change the circumstances of that and it is what it is. That being said, that initial treatment plan included a root canal for a tooth that I *did not need.* I was charged for the root canal with the initial treatment plan with the idea (according to the office manager) that I could have a consult with the endodontist to see if a root canal was necessary, and if it *was,* then it could be completed that same day. I went home that day without a root canal that I paid for, stupidly assuming that they’d refund me for services not rendered. Nope! I had to call once my treatment was done to request a refund for that service, meaning that they were simply going to keep several hundred dollars of mine despite not needing that service. In addition, I had also paid for another filling that they didn’t complete, and they made no move to schedule that appointment and fulfill that service until I pointed it out and scheduled it during the aforementioned phone call. This phone call was on Wednesday, October 29th and the office manager stated that she was processing a refund for the root canal. It is now monday, November 24th, and a refund is still not reflected on my credit card balance. I have already followed up twice with no response, so here I am trying to get this resolved again. If I do not receive the refund that I am entitled to, then I will be taking it up with the credit card company and finding somebody higher up at this company that I can speak to. I would be extremely careful with this dental office and double/triple check any treatment plans they make for you. Ask for a printout up front and ask questions, because they will absolutely take you for a ride if they are given the opportunity.

I am very disappointed experience at Fullerton Dental Group .I brought my X-rays on thumb drive ,take December 1.2025 ,but they refused to use them .I explained that I do not want X-Rays every 6 months, yet they said it's office policy and would NOT clean my teeth unless I agreed to new X-Rays. This was my 3 rd. time visit ,that's all they do X-rays . The last time I went to get estimate to get implant I did appointment with their periodontics doctor , again they did took all the X-rays panoramic digital scan , and never give me an estimate . I would never recommend them to anyone .