Castle Dental & Orthodontics - Franklin, TN

I have finally finished my treatment. A total of 28 months. I am a chronic cancer patient and went to several other orthodontists who said they couldn’t correct my smile. Castle Dental was the only one to take me on. The team was extremely professional and took excellent care of me. I truly thank Dr. Rabi, Dr. Lancaster and of course Mary and Evette. I am so thankful for their expert treatment. Well done. Castle Dental.

I had a very frustrating experience with this dental office. I received a deep cleaning on October 1st, and only the right side of my teeth was treated. I was charged a total of $935, which was already surprising given that it was not a full-mouth treatment. Later, I discovered that I had been overcharged by $53. When I pointed this out, I was told that the refund would be sent to me by check. However, more than three months have passed and I still have not received it. Since then, I have visited the dental office more than four times and called once. Every time, I was told that the insurance coordinator was not available and that they would check and call me back — but I have never received any follow-up. Even today, I was given the exact same response. After multiple visits and a phone call for the same issue, nothing has been resolved. This is no longer just about the $53. It’s about the complete lack of communication, accountability, and respect for the patient’s time. I would not recommend this dental office based on this experience.

I always have a good experience at Castle Dental in Franklin TN. I’ve been going there for more than 20 years. The retention of the technician staff is very good, I usually have the same technician clean my teeth every time and they are usually there more than 5 years. My current dental technician is Fatima and she is the best, always careful and thorough with my cleaning. Dr Mathis is also good though I haven’t had any major procedures done with him because I haven’t needed anything. I would recommend.

Let me start by saying 5 stars are 100% for Dr. John & his RDA Rayvin. Then hands down 5 stars go to Carolina Meza. I believe she is the manager. They are why I go & will continue to go. When it comes to Melissa I couldn’t be more upset & thoroughly disgusted with how she handled me from the second I walked in. I’m in pain management already & had explained this to the office manager prior to going in. I also had whatever they wrote me approved with my pain management doctor ahead of time. I’m the type to always come prepared. The protocol they have is to only write 2 days worth (which is plenty) but half the milligram of what I’m already on with pain management. Melissa called that in after sending it to the wrong place initially but it was corrected and I was beyond thankful. Then Kroger tells me yet again (3rd go around at this point) That by law they can’t write less than what I’m already on. At first it was to just make sure it was all noted which I did. So while in massive amounts of pain, I’m having to deal with all of this. I waited for a call from her like I was told would happen & it never came. I touched base with Kroger to see what on earth happened & they told me that it was completely canceled. I’ve never been more disappointed in the way someone conducts business. Not even a call back? I’ll never go to Franklin again because of this. I drove an hour because the pain was so bad. I will follow Dr, John anywhere but never Franklin again. The lady is flat out rude. They don’t know that I’ve never been an issue with pain management or ever had a short count or failed drug test. That lady 100% labeled me. I was waiting to write this because I hate leaving bad reviews. I had high hopes that she would get back to me. You would think they would understand federal laws as well. I listened to what I was told days prior and now am taking Ibuprofen as well Which is a huge no-no for me. I have a history of bleeding ulcers & Actually had my stomach perforate in 2020. They don’t care because most people take over-the-counter. I physically can’t So that explains right there how much pain I’ve been in. I truly thought getting through today would be the worst part But now have to also taken tomorrow off work. I’ve never been treated so poorly with such an awesome surgeon & staff. Law is Law & they knew this. I did everything I was supposed to and everything I was told to. None of it mattered. My pain management directed me not to take anymore than what I was originally prescribed from them and to let the dentist take over. They failed me miserably. Thank God, I normally see Dr. John in Antioch

Very great service!!!! Definitly will be back doctor is very knowledgable and respectful and understanding! Office reception beautiful smile very sweet and kind! Office manager was amazing she helped communicate through it all and extremely friendly!!!! 100 percent would reccommend!!!!

I loved the Dentist. He was very thorough and made sure everything was understood by me. He gave me a referral for the service he didn’t do and the front desk explained all paperwork thoroughly. Very good service. Thank you all.

I liked dr. Mathis and his work but recently, i am very disheartened at the treatment I received from Dr. Mathis and manager this past week was when I went in for a crown. Let me start from the beginning. I had gotten an X-ray at castle dental on a tooth that had been given me grief for quite awhile. A tooth that already had a root canal done on it. Dr. Mathis took another X-ray two teeth, wrote down the tooth number of tooth on paperwork for MCity endodontist for me to go to m city orthodontist to have them do another root canal. It cost me $,2000 out of my pocket. The pain continued in my tooth and I let them know. It would come & go the pain. They said it couldn't be that tooth because there's no nerve left. Recently the pain was so bad I went to see dr. Mathis, and they took ANOTHER x ray and told me that I would need to go to the endonodst again , and probably have a root canal. Between appointments the tooth in front of the tooth in question had broken. I immediately felt some relief and realized they had done a root canal on a tooth that had already had a root canal and was NOT in fact the correct tooth. TWO offices & professionals and I'm dealing with this. Fast forward I got the correct tooth done with the root canal and proceeded to have a crown put on. I respectfully asked Doctor Mathis for a discount because I believe that someone dropped the ball and did not correctly diagnose which tooth was bad. So the endodontist and Doctor Mathis office both worked on this tooth and a tooth that didn't need the work.So I wanted a discount. I felt that was fair considering this is really a serious thing that has has occured here. Mathis wanted me to see the endodontist because he said it was their issue and the endodontist said i needed to go back to mathis as that was his office who wrote down which tooth needed the work. Both pointed the finger at each other. FYI the endodontus recommended by dr. Mathis has recently closed down. He wouldn't consider a discount or take part ownership for the error made and thousands it cost me plus my time & missing work. He told me he was uncomfortable working on me and asked me to leave and he doesn't want me as a patient. I wish Dr. Mathis was a little more compassionate & considerate about ppl and feelings. It's not all about how much money, it's about ppl and relationships and caring. I literally asked you for a discount of a couple hundred dollars and you didn't even take a moment to think about your answer. You simply said, "we cant do that." I dont believe you considered my situation compassionately or honorably. Now you have left me with a tooth that is shaved down ready for a crown exposed to bacteria and other issues until my new plan begins in january. I dont normally write reviews unless they are good, but ive been so stressed over this and experienced such anxiety that day. This is inhumane and disrespectful for all the years that i've been your client. I don't think the request I was making was unfair, especially under the circumstances of what I went through. I want you to read and understand someone else's feelings. It was such a simple request and could have made the difference in this the future of this relationship and how we view others.