Mott Children's Health Center

The secretaries on the behavioral health floor were yelling at my kids for playing hide and seek. And I simply told them if there is an issue please discuss it with me as I am their mother. The woman called out security and we were surrounded by like 4-5 ppl as if it was some hostile situation. I had explained what happened. We were dismissed and asked if we wanted to continue with the appt. I asked my son what he wanted and by that point he was so uncomfortable he wanted to leave Awful awful awful experience. they absolutely ruined the excitement my son had for therapy and we will never be back

Not sure if this program is under staffed or where the miscommunication between staff and patients works. They tell you you'll be getting an appt with a psychiatrist but then drag out "mandatory counseling" appts for months before you can see a psychiatrist. All while telling you "we'll be calling you next week to make an appt" every week. Not a great program unless you have months to put into useless counseling appts with no real opportunity to see a doctor.

I've had work done in this office when I was a girl so I thought the care would be the same, so when I was referred by My Community Dental to Mott for my son I was excited. However, he got his cleanings done at My Community Dental and due to that office not being setup for Pediatric Dentistry he was to get his more intricate work done with Mott. Despite multiple times of explaining that to Mott they acted like he wasn't getting routine cleanings which is not true. Finally they called me recently in regards to an appointment my son had in October and said they wouldn't do his treatments any further without him getting a cleaning. Mind you he had one done in May of this year. I told the front desk girl that I could have his cleaning records sent to Mott and she said that wasn't an option and that I needed to pick a primary office to which I responded I'd be choosing the other. The office is weird. They don't let the parents come back for treatments and I find that odd. And they act funny if you insist on being there for treatments. The care is sub par as they did a filling on a nerve in my son's mouth that he now has to have redone. I wouldn't refer anybody to this office. As others have said, the front desk women are condescending. Not customer service based at all. Take care! Best of luck.

Do not, bring your kids to this dentist, you have to wait 5 months for a filling. Then by the time they can get you in it’s too late and they are pulling your kids teeth. Don’t put your kids through the pain and suffering they make them go through.

I had an appointment for my daughter at 2 today and they told me it was the next day so I cancelled it because I couldn't make it. Then an hour later I got a call saying if I would like to reschedule since I missed her two o'clock appointment. The lady was so rude on the phone. I've had other incounteres with them being rude but I'm now going to get my daughter a new dentist this was the last time I was going to be treated like that. I wouldn't recommend the dentist but the doctor is very good.

They broke the law.the parent was unable to wear a mask.and they refused to see a emergency situation with a child.really? as of June 22 the governor said there is no mask mandate& only three types off places are still required to wear mask& dentist office isnt one of them we think this whole covid(flu) thing is causing people to become paranoid!! .they can be "inches" from a patients face.doing dental work& not catch covid, but a parent who isn't legally required to wear a mask.sitting by themselves.they supposedly can miraculously catch covid from them.that that have.this place should be sued. By law they must accomadate thoughs who cannot wear a mask.they acommdate all others disabilities& religions, but a mask.yes a mask that says "on the box" it doesndoesmnt protect you.will Never go back.

I NEVER thought in all my days that a doctor's office would refuse to see children because a mother is incapable of wearing a mask. Children that needed to see a doctor! Really... It a mask... The kids are more important. but obviously not to you!