Smile Time Dental

The worst customer service, and extremely rude, mean, and incompetent employees including the manager. They don’t treat patients equally, and respectfully which means they deserve the same treatment. They are lazy, and irresponsible when it comes to patients paperwork. It will take them forever to process your referrals , and you will be notified of the process. Their customer service is off shore, and that customer service not only sucks, but extremely frustrating because you will be on hold for hours. They provide false information, and will waste your time. They are located in E Stockton Elk Grove , CA. The clinic is big, well decorated, but there is no enough seats for patients plus their guardians to set , and wait for their turn to be seen. Also not enough computers for sing in, and filling out the important paperwork which should be filled out before your appointment. They show that they are kids friendly by having some sort of games , and toy for kids, but unfortunately they yell , and scream at kids while the parents or guardians away to fill out the paperwork or leave to use the restrooms which is mean, and unacceptable.The hygiene is not as bad compare to other dental office in this area which is good including the bathrooms. You need to call, and schedule appointment walk ins are welcome, but you need to wait for a crazy amount of time which is annoying. Anyways there is a long waiting time even if you scheduled an appointment which is crazy. Yes ! They are wheelchair accessible, but the seats are not that much comfy for physically disabled patients, so use your own accommodation. The parking lot is small , and you can’t find parking spaces easily better to go early in case of not finding parking spot easily, and miss your appointment. My experience was worst because of their incompetency I was not seen, send home back without seeing any dentists. Yes , everything was good on my end , but they were lazy to notify me before coming to my appointment , so that is why I’m not recommending this Dental Clinic to anyone, and will never come again. Please save yourself time , energy, and gas, and find another dentist who cares about patients not wasting their time. 👎👎😣😣

Been taking my kids to smile time for 16 years!! The last 5 years been horrible!! I don't know why we keep on coming back. Lobby feels like a hs gym. No seats, they have 2 clinic squeeze into 1 so no telling who you need to talk to. Parking lot is non-existent. Pretty much park at IHOP. Some dental assistants don't listen whe. You tell them your kids has a strong gage reflex. When you ask for the person that you know works well for your child they brush you off. Takes them 45 min-1hr to check your insurance. By the time they actually get things right it's past your appointment time so now you gotta make another appointment to come back in a few days promising you that they will get the issue check out before you arrive. They don't!! So now you have to waste 3 different days at this place. If you're looking for a dentist for your kids just skip this place. Only good thing about this place is that In n Out is in the same parking lot. Just no

The staff are young and inexperienced, probably interns, students, or new grads used as cheap labor for the company. I felt they seem to care most about money and pushing pricey treatments. The x-ray showed one of my teeth had a large cavity and the dentist insisted I needed a crown right away without discussing alternatives. He looks very young, always seems busy, and hard to get hold of as if explaining to me was a waste of his time. That made me think he probably just wanted more experience and money from crowns. I ended up going to a smaller practice for a second opinion, and that dentist fixed my tooth with a filling!!! Also both times I went back for fillings, they used anesthesia, which felt unnecessary and just another way to bill more. And one time, the assistant almost injected the wrong side of my mouth - I had to stop him and remind him it should be the other side. That really worried me! Great energy overall, but their lack of experience shows.

Tiffany does an amazing job, helping me and working hard whenever I come across obstacles. She is a wonderful employee and she truly cares about her patients. I am so grateful to have her and guiding me through all of my questions am concerns. Thank you so much Tiffany!! You’re the best

I had a disappointing experience at this dental clinic. The temporary filling was not done properly and caused me significant pain. When I returned, I was told there was no option except to wait for the permanent crown, and they did not fix the issue or provide any pain medication. The pain has lasted four continuous days, and my concerns were not taken seriously. I expected much better care.

I went on May be I had a chipped tooth the thing is I just had some work done in the same tooth I was scare of losing my tooth thinking my tooth was not healthy I called and made an appointment I arrived everything was good I explained it to the doctor he told me my tooth was fine and I just needed a little filling I let him do his job it was one of my front teeth when I got to my car I noticed that he made both of my teeth shorter and round and one of them was shorter than the other one I try to call and make a complaint because the chipped tooth didn’t look bad I was just afraid that the tooth was not healthy and now my smile look horrible I try to make an appointment and they keep canceling I’m not asking for a smile design I’m just just want them to at lest have the same Leigh here are some before and after pictures Update: this was back at the beginning of May, is already September 22nd and they keep Canceling my appointment such a disappointment

Edwin was super helpful in getting all my appointments scheduled. Explained my treatment plan and answered all my questions.