Downey Dental Group

I went to this dental office because there were so many good reviews. Here is my experience. APPOINTMENT: called and spoke with the receptionist who was informative and friendly and quickly got me scheduled. FACILITY/STAFF: Facility was clean and inviting. The staff was super friendly. SO WHY A 1 STAR RATING? After getting approval from my insurance company, I expected the process to be straightforward. Instead, I was stuck in endless phone tag and never received clear information about the cost of services. While the staff I spoke with was polite, I later learned that this office was out of network. I was willing to pay extra to stay with this provider, but my calls were never returned and I was ultimately left without the care I needed. This lack of communication was both frustrating and disappointing. UPDATE: Several months after this I kept receiving phone calls and voicemail messages from them stating that my insurance was finally approved. Because the initial staff that I had interacted with were so friendly I decided to give them another chance.

If it were possible to leave a zero-star review, I would. It's really unfortunate because my son and I have been visiting Downey Dental Group over the past couple years for care and cleanings. Nearly a year ago, my son needed baby root canals and had two metal crowns placed over the teeth. One of the crowns came off twice (once not long after the procedure, and again last night). The first time it fell off, we went back and they put it back on with no issue. Today, my father took my son to get the crown put back on, but the dentist refused because the adult tooth was right under the baby tooth. Instead, the dentist said that the tooth needed to be extracted with a price tag of $500. I told my dad that I did not want to put my son through the pain of an extraction for a tooth that would eventually fall out, and when my dad relayed the information to the dentist, the dentist became very short with him and said they "were done," then walked away without saying anything else for the remainder of the visit. He was incredibly rude and unprofessional, and my dad was really disappointed in the reaction he received. When my son came home, a large piece of his tooth and the cement came out, as it was discovered that the tooth had been cracked at some point (we're assuming it happened during the grinding-down of his tooth). I can understand the concern about putting a crown back on the baby tooth if the tooth might fall out soon, but because the crown fell off twice and the treatment that my dad and son received today, I will not be returning to Downey Dental Group. It felt like we inconvenienced the dentist by not dishing out the money to extract a tooth that will come out on its own, and as a client and a parent I find that deeply upsetting.

Dr. Chung knows his stuff and takes tremendous pride in his work-and it shows. His staff is nothing short of AMAZING and an ABSOULTE PLEASURE to engage. Highly recommend DDG (Edward and Clara Masannat, Downey, CA

Love.....love... Downey Dental Group. Clean and professional place. Highly recommend

This place is a scam I went in for a consultation and they quoted me 5k plus for one tooth that shifted I previously had braces and my teeth are not terrible at all the ortho said I needed 2 teeth extracted and braces for 2 years I went somewhere else I got quoted 1k and 6 months

Very satisfied with Downey Dental. All staff extremely friendly and welcoming. My procedure was easily performed with a minimum pain and constantly asked if I was feeling any discomfort. Not afraid to attend any dental appointments at this office.

Visited Downey Dental Group this morning as my primary Dentist is on vacation. Walked in and the staff were very friendly and welcoming. The Dentist was very understanding of my concern and took care of my issue with great care. Looking forward to visiting again soon for routine care as they are open on Fridays! Thank you to the Staff and Dentist.