Aberdeen Dentistry

I had an appointment today and I can confidently say this was the best dental experience I’ve ever had. From the moment I walked in the staff made me feel very welcome! The dentist was incredibly thorough, gentle, and took the time to explain every step of the process while keeping me at ease. What really stood out to me was the personal attention. They went above and beyond to make sure I was comfortable and confident in my care. Having been to so many Dentist lately, It’s rare to find an office that combines professionalism with warmth and empathy! Highly recommend recommended!

Everyone at this office is so kind and helpful ! So gentle and knowledgeable. The office is immaculate with the latest technology. Jocelyn at the front desk is an absolute angel. She is patient and always pleasant and understanding and I look forward to seeing her at all my appointments.

I want to start off by saying I have never left a negative review for any establishment on social media or any other platform but I feel obligated to warn people of this business and their unethical practices. They will recommend procedures and then tell you that your insurance doesn’t cover those services (which is untrue) When I visited this office for the first time 4 months ago I was very unhappy with my experience. I was told that my insurance did not cover 2 services that were recommended by the hygienist and when I questioned it because I was pretty positive they were covered I was told by the front desk staff that "insurance never covers these procedures". I declined the recommended services because I had a gut feeling I was being told wrong information. When I got home I reviewed my insurance policy to confirm those services were covered 100% I called later that day and spoke to Josline (the office manager) I was told that she would look into it and get back to me. She called me back shortly after and apologized and said her staff has certain protocols which were not followed and she takes full responsibility and continued to apologize. I said it was my first time as patient there and I was very disappointed.Josline then said (on our phone call) please come back and you can get your 2 services and as an apology I will not bill the 2nd service (fluoride treatment ) to your insurance and it will be free of charge. I was hesitant to come back but Josline sent me a quick text message the next morning again apologizing and saying she’s very sorry and please let her know when I’m ready to schedule to come back. I thought the apology was genuine and the kind gesture to comp the fluoride treatment so I decided I would give this office another chance. I explained that my schedule did not allow for an immediate appointment but next time I come in I will gladly take you up on your offer. Yesterday I was back for my 2nd appointment (a cleaning) and the hygienist recommended a fluoride treatment and then proceeded to tell me it wasn’t covered under my insurance. After I pushed back (thinking to myself here we go again )it was looked into further and surprisingly it was then covered. When I checked out at the front desk and spoke to Josline about her saying she wouldn’t bill it to my insurance ( I have an allowed amount each year for covered services and I didn’t want it to go towards that) she had printed out a text message that she sent me the day after my last appointment 4 months ago as a follow up to her phone apology and because she didn’t mention the free fluoride treatment in the follow up text she acted like she never said it and handed me the printed out text with her apology and just said it doesn’t say it on the text so she wasn’t going to honor it. I told her we spoke about it on the phone at length while she was asking me to come back and give them another chance but she was not interested in anything I had to say. I am disgusted by the behavior I received yesterday. We had a clear and concise conversation about how she planned to rectify the mistake via phone and because it wasnt on the short text message that she sent the day after our conversation she was not willing to honor it. Just to be clear you lost a new client and any potential referrals over $30 It is in no way for me about the small dollar amount but more about unethical billing and when I tried to give them a second chance they not only tried to bill me again for covered services but then doubled down on it by refusing to comp the service I was promised as they rudely handed me text messages which were about 1/4 of our communication about this matter. I don’t know if you they were overwhelmed yesterday but the customer service I received was by far the worst I’ve received in all my years

The entire staff was excellent. Knowledgeable, cared for your comfort & health. They contacted my insurance company to make sure all was ok. As the patient, coverage is important. They know this very well.

Very happy with this place, they treat you like they know you for a long time, very happy with my new dentures, excellent quality, I will recommend this place to anyone who is looking for good dentists. Thanks very much.

This message is for Theodore Johnson a new client to your facility when I arrived at the center I was a few minutes late I was greeted very nicely by the receptionist desk personnel. I found the facility to be very clean very neat and very professionally run. The staff is very friendly. I am happy to share my great experience.

A fresh dentistry that will deliver a new fresh smile, even if there is unforeseen issues they will make sure your needs are met. The doctor is very kind, calm, and makes sure you’re understanding everything going on, speaking in ways everyone will understand so there is no confusion. I enjoyed my recent visits and left feeling more confident in my smile each time. Thank you guys for the amazing service and end result!