Janice K. Chan, DDS

Dr. Chan charged me 75 dollars for a 24 hour heads up in a cancelation that was due to my beloved cat having a stroke and needing to meet with a specialist at the same time as my appointment the next day. This medical emergency happening to my cat has been one of the most upsetting and expensive things that has ever happened in my life and even after I begged to just simply reschedule to one day later I was still charged the fee (but had I lied the day of and sent a picture of a positive covid test I would have not been charged so my kindness in giving a heads up worked against me). Absolutely heartless business. Dr Chan clearly cares more about $75 dollars than a customer who has been coming to her office for years now. I’ll never return. This is moreso a review of the people who work here as human beings. I give them 1 star for being so cruel and heartless. I realize this doesn’t reflect on the ability of the heartless doctor to do dentistry, but if anyone else reading this has ever gone through something very upsetting, just know that this office is full of people who are more than happy to add insult to injury when humanity could be shown instead.

I highly recommend Dr. Chan. She and her office staff are very professional. Her cleanings are very thorough and painless. She fit me for a new mouth guard recently which has helped with the grinding of my teeth. Her office is conveniently located in Berkeley (near Alta Bates) and parking is not an issue. A friend from UCSF (a nurse) recommended Dr. Chan to me and I am most appreciative that she did!

This is a great dental practice. The DA Melissa and Dr. Chan were both so explanative and kind. Unlike other practices I’ve visited, they don’t try to push a bunch of products and unnecessary procedures on you.

I had two fillings today and the process could not have been smoother or more comfortable. Dr. Chan has an amazing team of professionals working with her to bring the experience to the next level. From the front desk to the back procedure room and the outstanding communication before and after my appointments I experienced kindness, efficiency and a personal touch. Dr. Chan is gentle, knowledgeable, thorough and I always feel well cared for in her hands.

The temp hygienist was not very good. She used very harsh cleaning methods and was not very open to feedback. I asked her to stop so my cleaning was incomplete. We told Dr. Chan but she didn’t do anything about it. I think she should have finished my cleaning at that time. I am thinking about changing to another dentist now.

I experienced blurred professional boundaries, surprise billing, and ultimately a retaliatory denial of care at this office. I had several visits with Dr. Janice Chan and became increasingly uncomfortable with her conduct. At multiple appointments, her behavior blurred professional boundaries in ways that felt suggestive and inappropriate… especially considering that she is married (According to the dental board website). On my last visit, Dr. Chan told me there was a credit on my account and that no payment was necessary for a $68 appointment. This created an implied sense of indebtedness, as if I now owed her something in return. To me, it felt like there was an unspoken expectation that I should respond by writing an over-the-top positive review. I chose not to post one. Based on the way things had already unfolded, I even anticipated that this "credit" might later be reversed and unfortunately, that is exactly what happened when I received a delayed bill for the same visit weeks later. Wanting to resolve it quickly, I immediately called the office, paid the bill, and removed myself as a patient. After I raised concerns about the inconsistency, I was issued a small $28 credit and a five-paragraph email that, in my opinion, avoided addressing the issue in a straightforward way. Out of curiosity, I later attempted to return as a patient to see if the situation would be handled professionally. Dr. Chan refused, telling me "the trust has been broken." From my perspective, the trust was broken when professionalism was replaced with blurred boundaries, implied emotional pressure, and shifting billing practices. Her refusal to allow me back felt less like a misunderstanding and more like a retaliatory denial of care. In my opinion, no patient should ever have to deal with blurred personal boundaries, implied obligations, or irregular billing from a medical professional. Transparency, respect, and integrity are non-negotiable in healthcare. Unfortunately, I did not experience them here.

Professional, friendly and efficient. Have had several odd problems and they have been handled well; I am made aware of the situation and given reasonable options; I am very satisfied and would recommend Dr. Chan without reservation.