Sally Beauty

Today I visited the Sally in Warner Robins Ga. The first time in over 10 years. Looking for some products to use on my natural hair. This was my 3rd stop , no one seems to have this product in stock. The store had such a welcome vibe. The associate Grace greeted me. Grace was very pleasant , helpful and attentive to my needs. Grace provided awesome customer experience. We live in a time where good Customer Services are so rare.I truly appreciated that act of kindness that was shown on today.

Grace was an amazing help !! I had made an order online but when I went to pick it up I asked her professional opinion and she helped me switch a few things. She took the time to explain the process of how to achieve the results I was looking for. Kind of late on a Saturday but she was very sweet and knowledgeable. Thanks Grace you ROCK!!

I went to Sally Beauty tonight to look for a specific lip gloss, and immediately I got assistance from the associate, Vee (V). Though they did not carry the brand of gloss I was looking for, she showed me what other options were closest to what I was looking for. I ended up finding a different gloss that works great for one of my desired looks! She was so sweet and very helpful, and this was the best experience I've had since I started shopping here. I've already told some of my peers about this great experience and I will be returning to shop when I have more time!

Walked in this store and was amazed of how new management has changed the outlook of the store ! Neat clean and able to walk through and find what I need. A special thanks to the manager Val ( I hope I have her name right if not I’m so sorry ) she was polite and helped me find what I needed as well as some natural tips! One of the workers also enlighten me about the sally rewards system that I knew nothing about and I was so excited to find out what sally rewards brings! I love this store !!! They will definitely be seeing my face more often ! It’s the atmosphere for me !!!

My mother was an cosmetologist and I used to love going to Sally's with her and I used to love shopping at Sally's myself until today. I was waiting for the store to open today. When the employee went crazy on me!!! Refusing to let me in the store. I never rudely knocked on the door or stomped around impatiently at the door. I am beyond sadden by this employee's actions.

Absolutely the worst customer service I have ever experienced. They need a major re-training program if they want to keep their customers. After being a loyal Sally shopper since 2005, they have lost THIS customer for good after the experience here. The workers COMPLETELY ignore you if you want assistance, and one of them yelled at my toddler daughter, who was literally doing nothing but standing next to me. Apparently she 'saw' her reaching for a product on the shelf, which was an outright lie since she was at the other end of the store, and I was standing inches from my daughter. Completely appalled by this store and will go out of my way to shop elsewhere.

The manager Val suggested I try a few product for my heat damaged hair and I have never been happier. She is extremely knowledgeable about hair care/maintenance and their products. She's the greatest!!