SEPHORA

I stopped by this Sephora location inside Valencia Town Center on a Saturday afternoon. The moment we walked inside, the workers greeted us and ask if we needed any assistance. My wife asked for a brush so they told her where it was. The store was busy during the afternoon probably because of the holidays sales starting early. There were worker s throughout the store so if you needed any help, you'll be able to find them easily. While my wife was shopping around, I went to look at their cologne area. I tried smelling some nice ones for men like Dior, Channel and etc. We had a good time inside the store and my wife got what she wanted.

I went to buy a product I’ve used before, but I couldn’t find it and spent quite a while looking around. A staff member kindly helped me locate it. When I was checking out, they also informed me about a current 20% promotion—even though they didn’t have to—so I was able to get a discount. Overall, it was a very pleasant and helpful experience.

taller blonde lady extremely rude. she was helping another customer while i was browsing a section when she came and crossed right in front of me no excuse me or anything and just stood right in front and as i tried to say excuse me to pass she ignored me still no acknowledgment even when she was the one that crossed me. so disrespectful just because im hispanic no doubt.

Be careful going to this store. Yesterday, we bought a bunch of things there. They didn’t put one of the products in my bag and then gave me an empty box for another without the product inside. I’m out over $100 and their customer service won’t help me. I don’t know if the cashier was negligent or swiped the products for herself.

Scheduled my daughter and her friend for makeovers before their HoCo. Arrived to pick them up and My daughter was orange & 3-4 shades darker than her natural color. Im assuming the makeup artist has not worked on Brown skin nor knew how to blend. Once home, I immediately made her wash her face. I did tell Michelle that that was not her color. I told her immediately when I walked in, but it was not enough time for her to start over, and I did not want to make my daughter feel embarrassed or ugly. This was her night. But this is absolutely NOT Acceptable. There are 100’s of shades in stock. You are SEPHORA! Do not do Black women this way. She’s only 17 and w/o her glasses she couldn’t see what the artist was doing. I just assumed, everyone knew how to apply makeup. NOPE‼️ But compared to the other artist who did her friends, she Nailed it. She understood the assignment. Why did no one stopped her to say "hey, she looks orange? Lets try a different brand, foundation or shade". Nope, yall let her continue to cake my daughter’s face, Idk 🤷🏾‍♀️ A makeup artist should know how to work and blend ALL skin tones. Not just the pale ones☝🏾 Terrible experience as a POC, 0/10, wouldn’t recommend. I will not post her photo here, for privacy concerns, but I will email this review to management.

Just got great service from Lilliana at sephora.

I stopped by Sephora today. Their representative Zee was very helpful and helped me with the products and guided me with my needs. Highly recommend