Ulta Beauty

The plan was just to pick up my online order. But it's 21 days of beauty and there were some more nice deals to explore. I was greeted immediately upon entry, which is very welcoming. Assistance was offered, I only looked around for a few minutes before I was in line with my new purchases. When i mentioned my order, staff was very friendly. There are service issues inside this location so it took me about a full minute or two to pull up my email to get the bar code requested. Once the email and code were retrieved, another associate came up front to help me since the cashier was now ringing up other guests. She allowed me to open my order to verify it was correct. Nice touch. Happy with all my purchases. I plan to order a few more items during this sale. On an another note. I ordered items to be shipped to me that were online only deals. Those arrived the same day I went to puck up my order, so everything was perfect. Wearing my new glasses and mascara today.

unfortunately, i think i was judged based off of my looks and age and was scammed at the salon a couple weeks ago. made it clear what i wanted and did not at all get what i want, instead got overcharged and the stylist added a fee for a treatment I didn’t even get. some of the stylists have a weird attitude and need to be more professional around clients. whatever, they took my money anyway but can confidently say i will never refer a friend nor ever come back. be nicer, ulta Tracy lol.

Very Disappointed with the Service I visited the Ulta in Tracy on Tuesday and had a really disappointing experience. I asked an older white woman who I believe is a manager if I could smell a fragrance. She told me she was just getting back from lunch and asked me to wait a minute. I did, but moments later another customer came up asking to smell fragrances, and she helped them right away, taking her time with them. When she finally came back to me, I only got to smell one fragrance before she walked off. She didn’t ask which one I liked, didn’t offer to show me anything else, and showed zero interest in actually helping or making a sale. It felt dismissive and rude. Unfortunately, this isn’t the first time I’ve had poor service here, but it will be the last. I won’t be returning to this location.

I had a hairstyling appointment booked and was canceled on just an hour before my scheduled time. It was incredibly disappointing, especially since I had plans afterward. They simply told me to reschedule for a later time, which felt very dismissive. Because of this experience, I’ve decided I won’t be returning.

Won’t be coming back. They have the Estée Lauder foundation listed as 10% off when you google search it. I understand that’s a technicality but it should specify. When I brought it up to the register they didn’t honor it which is fine but the manager made it seem like it’s my fault and how is that my fault they have it listed that way. It’s only for pick up which is really weird. In that case they should specify right on the link. I’ll go to Macy’s.

I love the whole place, it is always smelling AMAZING and there’s always workers there to help, Serena specifically is amazing and super helpful with anything, she gives you precise information about products and never gets annoyed or judges and relates her experiences with you by relating hers to you. Overall, the prices, the service, the shop itself is amazing and I would definitely shop there more.

Had an extremely horrendous experience recently at Ulta. Their system had an issue and I was charged $361.30 without any proof of purchase in their system. No receipt could be provided. The manager held my stuff and advised me to come back the next day to see if my credit card was charged. I agreed thinking that she was doing me a favor. Went there the following day and still the same issue though my bank confirmed that the charge was applied to my card. The manager called Ulta guest services and I spoke with a representative. After a bit of a run around, he asked me to email Ulta the pdf of the credit card statement, last 4 digits of the card and mode of payment. After I did so still no response. When I called back they again gave me a run around. Spoke with the supervisor who said she will handle my complaint. However, the response was to provide the receipt which was communicated in written from day 1 that Ulta couldn’t provide me one. After despair, filed a dispute with my bank so will wait. Please be cautious as the manager at the store herself had stated that many other customers had the same issue. Won’t be going back!!