SEPHORA

I wanted to leave a review for Becca because she was SO helpful. I’m new to skincare and she was able to find a few options within my budget and was knowledgeable about the products. I was able to buy a moisturizer that I’m really excited about. Not to mention she approached me and offered to help— usually I have to search for someone when I come in with questions. Thanks Becca!

I came in with an emergency tattoo covering issue for my work and my gal worked on me for about 45 mins through my stubborn suggestions that I don’t want a super lengthy process for covering but still need that sweat proof coverage. (Asking for a miracle, basically!) We finally landed on a product she suggested from a different store entirely, hence why I won’t name names so homegirl doesn’t get any reprimands from the boss-types. And girl, if you’re reading this, your suggestion was bomb, and it’s working like a charm, esp after finally caving and using a few extra 1 or 2 steps you knew I would need but I originally didn’t want to 😂

Came in during peak hours on a Saturday. Was a bit overwhelmed, but Diana went over and beyond to help me. She took the time to answer all my questions and was able to check me out quickly on her mobile device to avoid the line that was quite literally out the door. Thank you Diana!

Employees are extremely judgemental you feel unwelcomed. They don't seem inclusive either. I got Beauty lesson from Savannah and had to cancel because I wasn't going to put up with her attitude for a hour. Never going back here again

I’m leaving this review to bring attention to a disappointing experience I had during my recent visit. One employee in particular, Savanna, left a notably negative impression. She appeared visibly irritated and unapproachable when asked simple questions — not just by me, but by other customers as well. Her demeanor suggested that assisting customers was a burden, which is concerning given her role in a busy mall storefront like Sephora. Customer service is a cornerstone of the Sephora brand, and interactions like this fall well below expectations. Associates are not only expected to be knowledgeable, but also to be approachable, helpful, and professional. If someone doesn’t wish to engage positively with customers, perhaps a customer-facing role isn’t the right fit. As a paying customer, I expect a welcoming and supportive environment — especially in a store centered around personal care and consultation. *That said, I want to sincerely thank Makylah for completely turning the experience around. She stepped in multiple times, offering help, product location guidance, and expert recommendations with a kind and professional attitude. Her attentiveness, product knowledge, and willingness to assist are exactly what great customer service should look like. She deserves recognition for going above and beyond — 10 stars for Makylah! I hope this feedback helps store leadership and corporate reevaluate how they train and support their team, and also consider who represents the Sephora brand on the floor altogether. Customers like myself appreciate excellent service and remember both poor and outstanding interactions. *I'll also add that Omar has been an outstanding asset to Sephora for all of his very friendly advice and guidance as well. He wasn't there during this visit unfortunately because he is a safe assurance that no matter the situation he will always be a shining light and do what's right and best for all. I usually seek him out whenever I'm in store. So anyone visiting, I recommend Omar and Makylah

There were two ladies at the front counter who were really rude for no apparent reason. They made me feel bad for not wanting to set up a phone number account and then said it was a "bummer" I wouldn’t get rewards. Once I got annoyed with the incessant asking of rewards I witnessed the employees eye roll to each other. Not to mention they had a line that took 10 minutes to check out and about 15 employees in their store. Definitely the worst Sephora I’ve been to.

Love this Sephora! Everyone is always extremely friendly and helpful. I came here to write a review about Omar, who is an absolute gem! Based on the number of amazing reviews here about him it’s clear that he is universally appreciated!! He is incredibly helpful and kind and I always look forward to chatting with him when I step into the store! He has the best product recommendations and consistently goes out of his way to help us out and make things easier for us in store!