Cos Bar Montecito

Great customer service at Cos Bar! The staff was very helpful and nice, and made the whole experience enjoyable.

Poor customer service. I came in the store and there were 2 female clerks and the store was empty, yet the clerk nearest me didn't even speak. After three minutes I asked a question and it was answered but still no one came over to help. I sprayed a couple testers and even mentioned wanting the Delina Body Balm out loud and still NO ONE came over to help me. Every other shop I visited and restaurants had friendly approachable staff, so don't judge Montecito by this shop. After a few more minutes I walked out. They literally carry brands you can get at a basic Neiman's so I don't get the bougie aloofness.

A shell of what they used to be. Used to be my favorite store in the area, now I wonder why I bother. Each time I go, I am more disappointed with the service and brand offerings. Today, the store is supposed to open at 10:00 and at 10:40 the door was still locked. The sales person finally opened the door and seemed annoyed that I had questions about foundation. She then proceeded to give me options but makes ME apply the foundation. Um....what?? There are still many many stores that will help with makeup application. I could go on and on, but suffice it to say that the whole experience was completely negative and that will be my last visit to Cos Bar in Montecito. They need a serious reality check.

Me and my daughter always shop at this store. Anahit is my to go person when I come in. She remembers me and my needs and wants. She takes care of me and my needs and always finds a way to find the perfect product that matches my vibe. The store is so clean and always stocked. I always leave satisfied and happy. Anahit is a ray of sunshine and more like a friend than a worker. The store is a safe place to come and get some new beauty products. Always find some new stuff to try out with the help of Anahit! Highly recommend this store and getting to know Anahit!!

Walked in on a very rainy day. Was greeted by an employee as if I was ruining their nap - store was empty of customers, while quite full of old product that clearly was not selling. When asked if I was looking for anything in particular, I wondered if they had any RMS or Glo Skin Beauty…"No, they only carry that at Sephora," quipped the employee in a shrieking judgmental tone. Off putting, as both brands are in fact not sold at Sephora. Would not suggest doing business with this establishment. Buh-bye.

Marcella and all are truly so very welcoming and kind, very friendly and professional. I feel like a friend when I come to the store and am treated kindly with warm service and am very tended to. I love her and her associates, and I love coming to the store!

Love this place! Syble is the best! Go see Anahit for lash lift and tint! Marcella is also a wonderful consultant.