Ulta Beauty

Booked for the first time at Ulta with Nayeli and let me say she did her thing! Don’t sleep on her! She was super fun professional and had the best personality ever. She was helpful and informative for helping me figure out a style and highlight just right for me for my first time. I will definitely book with her again!

I am writing to share my disappointing experience during a recent visit to an Ulta Beauty store on December 11, 2025. Unfortunately, this incident has led me to decide not to shop at Ulta in the future, despite wanting to give the store another chance after a previous negative experience.Upon entering the store, I had difficulty locating the specific lip gloss products I needed because the displays were disorganized, with items mixed up and many testers misplaced among the full-size products. I politely asked a sales associate for assistance. She arrived shortly and directed me to a lower shelf. Due to knee issues that make squatting or bending for extended periods difficult, I explained that I was struggling to access and identify the correct items.When I pulled out a product from the area she indicated, it turned out to be a tester rather than a sealed full-size item. I pointed this out, but the associate responded several times with comments like "you're not listening" or "listen to me," which felt condescending and dismissive. After I demonstrated the issue by handing her the tester, she acknowledged that the displays had indeed become messed up. Her tone then shifted to being more helpful, and she suggested I could receive a discount by having the products shipped to me.I agreed and continued searching the disorganized display until I found the desired shade. However, the checkout process was frustrating. A long line formed while the single cashier assisted one customer for an extended period (what felt like 30 minutes or more). No additional staff came to help those waiting, and the delay prompted me to comment aloud that it resembled a DMV experience. When finally at checkout, I mentioned the earlier suggestion about a discount for shipping. I was informed that this was only available to Ultamate Rewards members, which I am not, so I received no benefit from the offer.Finally, after returning home, I discovered that one of the lip glosses I purchased had a broken plastic seal. For hygiene, contamination and health safety reasons, I cannot use the product and chose not to return it to the store, as I was concerned my explanation might not be believed.I value clear organization, respectful customer service, efficient checkout processes, and hygienic product handling—areas where this visit fell short. I hope sharing this feedback helps Ulta improve the shopping experience for others.

Warning. Long Review ahead: I went to this particular Ulta location with my daughter today, 2/5/26. We went in to exchange a Miss Dior perfume that she did not like. Our plan was simple: go to Ulta, exchange the perfume, then smell some lotions and find some oils to purchase. So that’s exactly what we did. There was one person in the hair area who acknowledged us and asked if we needed help. After that, we proceeded to look around and ended up in the Hempz lotion area. We started smelling the lotions and began picking some out. While we were there, this associate started walking around the area. I had three lotions on my arms, so I decided to grab one of their shopping bags to carry the products. I could feel her eyeing us. I brought the bag over, put the lotions inside, and continued smelling the lotions. The ones I decided to take, I placed in the bag. She kept hovering around the area we were in, and not once did she ask if we needed help. Eventually, I started thinking, is she eyeing us in particular? But then I brushed it off and told myself I was probably imagining things because this has never happened to me before. Mind you, we took a while smelling all the Hempz lotions and other products around the area. My daughter and I are really into lotions and body sprays and all that right now. There was also another guy nearby pretending to smell things and look at products. I didn’t pay him much attention at first. We finally finished picking out the items we were going to purchase. I commented to my daughter, "Is it just me, or was that woman eyeing us?" She said yes, she felt it too. She said the associate made eye contact with her multiple times, and the guy was there watching us as well. The moment we grabbed our items and walked toward the line to pay, those two employees disappeared. I know this because it stuck in my head, and I decided I was going to speak to them — but they were nowhere to be found. It’s unbelievable how they assume someone is there to shoplift. I’m sure that’s what they thought, because otherwise why would they be watching only us when there were plenty of other people in the store? I have never in my life stolen anything, and this was extremely insulting. I don’t understand what we did to make them think we were there to steal, especially when I was using the shopping bag they provide. I will never go to this Ulta store again. It’s crazy that they hire this type of judgmental people to provide "customer service." At the very least, approach someone and ask if they need help. The only positive experience I can say we had was with the two cashiers who helped us during the exchange and purchase. They were really nice. The worst experience of my life — no exaggeration.

I came in for an ear piercing and very clearly requested the pearl stud. The piercer used the wrong jewelry, apologized, and explained that the cartridge had been mislabeled. She also told me she could replace it for me later once it settled. She seemed sincere, and I even tipped her because I appreciated what I believed was honesty. When I returned, the story changed completely. She denied ever saying that, claimed it wasn’t in her authority, and then tried to shift the responsibility onto me by asking, "Then why did you go ahead and get the second piercing?" To be clear: misunderstandings can happen. But that comment was unnecessary, dismissive, and deeply unprofessional. And importantly , it is NOT the customer’s fault when the cartridge is loaded or labeled incorrectly. That is a staff-side error, not something the customer should be questioned or blamed for. In front of my friends, she again changed her version of events and acted as though everything had already been "sorted out," which was simply not true. The backtracking, deflecting, and denial felt like classic gaslighting, and it left me feeling disrespected and unheard. At this point, it isn’t about the jewelry, and it isn’t about the $50, It’s about the attitude, the inconsistency, and the way I was spoken to. I chose Ulta because it’s close to home, but after this experience, I would rather drive the extra distance to Sephora or a professional piercing studio where respect and clear communication are standard.

This Ulta is ridiculous! My credit card info was stolen and the thieves did a test transaction and shipped a stupid shampoo pump to my house. When I returned the item they didnt refund the full amount. 2nd time going in this location I purchased a lip liner on sale and they refused to let me EVEN EXHANGE it for a different shade. They wanted to charge me more money for the same exact product, brand, just a different color. I've never had these issues anywhere else. Unheard of. So annoyed.

Do not get your hair done here! I asked for an updo for a formal event and walked out looking like I had been through a wind tunnel. I’m not good at hair and thought anything would be better than how I did it. I was so embarrassed when someone stopped to stare at me in the store. The ends were white with all of the product. Tried to go back in for at least a partial refund, but the manager said it looked beautiful. Posting the photos so you can decide for yourself.

This is for the salon - Made an appt a week in advance for partial highlights. Stylist calls the day before to ask if I could come in that day - I said no. One hour before actual appt. she calls again asking if I could come in an hour later. I explained, again, that I took time off work when I made the original appointment so no! I needed my original time slot that I booked. She agreed to keep it as-is. I show up 5 mins before appt time and she is working on someone else who appears not even close to being done. Asks me to wait 5 mins - no problem. Sits me down in the chair, rushes thru 5 questions then goes back to other client. Now its 15-20-25 mins after my appt time. I gathered my things and explained this was not going to work. You are now 30 mins late, showing no signs of being done and I am running out of time and patience. Another stylist sees my frustration and volunteers to take me "in 5 mins". At this point I am done. Extremely unprofessional!!!! I was so excited after waiting and planning all week for this service as a surprise for my husband at an event tonight. BE WARNED!!!