Ulta Beauty

I am now a regular and fan of this Ulta Beauty Hair Services. Lizbeth has been cutting my hair for three years now, and I trust her with my life. I have been to many stylists before that aren't able to translate my hair into my vision. Much less work with the specific characteristics of my hair. Lizbeth has seen me through many hair transformations and I have received so many compliments on her cuts. One of the best services I have ever had.

DO NOT GET A HAIRCUT FROM DENISE U. I have been getting haircuts from Ulta for years and never had a bad experience until Denise U. I asked her for a certain style of bangs, and she did the complete opposite. Instead of clarifying what I asked for, she went straight for it. When I told her she cut it too short, her response was "it will grow back." On top of that, she didn't give me a cape, so my hair got all over my clothes. She didn't apologize or take accountability for any of her mistakes! It's one thing to be a newbie and then apologize for messing up, but it's completely unacceptable to reject any sort of responsibility. She was the rudest and most unprofessional hair stylist I've ever had from Ulta.

I wish there was more Ulta Beauty store locations in the Bay Area but this location was great! I did have a little issue with the maps location directing me to their old spot but the good news was the new location was in the same parking area. A little hidden so just look for the Total Wine locational I was looking for a permanent hair color solution for curly hair and was thankful that the sales person was throughly knowledgeable. The sales person gave a review of each of the permanent and temporary hair color products plus how each one did on her long semi curly hair. Overall I am glad I came to the store. Thank you!

I came in to the store knowing that I wanted a MAC lipstick, and Rachel greeted me with a warm smile and was so patient with me and my indecisiveness. She listened to what I wanted and answered all my questions, and educated me about the different formulas and how they differ from each other. She also paired the lipstick with a lip liner and said "once you buy a lip liner, you’ll never go back!" and now I use them both every day, everywhere. I’m so happy with my purchases and with my experience! Will definitely come back!

This beauty store engages in highly questionable business practices. If you purchase an item during their 21 day sale (for example, at 50% off) and simply need to exchange it for a different color (ie. Foundations, exact same product), they’ll refuse to honor the original price. Instead you’ll be asked to pay the price difference for the day - in other words pay the full cost price for the exchange. Thus your sale discount is completely voided just because you needed a different shade. This is not standard practice in the beauty industry- most reputable retailers allow even exchanges for the same items at the same sale price. Should you contact their corporate office, they’ll inform you of this same practice. Unlike other online retailers, sale items purchased online cannot be exchanged either. This policy feels deceptive and punishes customers for shopping during promotions. Shop with caution!

Yesterday, I came by this location to purchase a perfume, no one greeted, or asked if I needed help, went to the register, said "Hi" 3 times to a male cashier(they were 3: 1 male 2 females), the third time he finally turned his head and asked; how he could help me, told him I wanted to purchase a perfume, then he replied, that he didn’t have the key but will tell the girl who did and literally walked away to the front of the store, leaving me just there, I looked for the "girl" w/the key but she literally saw me and turned her face away…no problem you guys don’t want to take care of your customers, fine!!!Today, went to Sephora: I was greeted, guided to the perfume section, told the girl which one I wanted, she looked for it, paid and within 5 min I was (greeted, took care of, acknowledged, and happy with my $200 purchase)… even do the store was packed due to weekend.

O love this place. It’s like Sephora, a lot of great brands for make up. The attendant are very friendly and knows everything about make up and beauty. Very clean and easy to find what you are want. Nice colors, nice brands. I would like to buy everything in in store. It’s easy to parking, and very closer Target.