The Face Shop Nile H-mart

Poor customer service today. Racial profiling. Unsympathetic. Non-professional. Told can't take pictures of ingredients. It was super fine print. Told learn brand at home. No eye contact. I use mineral screen to prevent tanning. Told too light for my skin. I said I color match and blend with other products. Older Korean sales lady didn't care. Kept saying not matched. I've told her I shopped here sporadically for years since they opened. Didn't care.

Update 5/2025 The Face Shop is the best place to get excellent quality Korean skin care, cosmetics, perfumes and body lotions! The friendly owner Kyung is very nice and is always helpful to make sure you select the right items for your type skin. They have a huge variety of great skincare lines to fit all skin types! The product is potent so you don’t need a lot. Most products pump the exact right amount you’ll need so there is no guess work! Most are all natural and smell amazingly clean! I’ve been coming here for the last 15 years and every product I ever purchased always improved my changing skin and kept it blemish free. My skin feels soft not dry and moisturized nicely! I’m fair skinned and burn easily in the sun. I love the Yehwahdam bb cushion SPF 50. It goes on smooth, excellent coverage, doesn’t clog your pores and looks natural. Your face will never burn even with direct sun all day! The perfumes are very nice too. They are actual perfume a d have long lasting wear! They change scents all the time and I love that they are little bottles and great for traveling. I can’t say enough good things about this shop and Kyung! Great store, product, purchase rewards and service with a smile!! ——————————— Update 12/2022 Still the best store for skincare needs! The Face Shop is my one stop shop for all my skincare needs. It’s inside the Hmart along side the other shops. I’ve been coming here for close to 10 years. All the cosmetics and skin care products are top quality and good for all skin types including sensitive skin. Emily is always very friendly and happy to help me with selecting the right products. She’s very good at identifying what you need depending on the season and adjusting products according to your skin. She always give nice take away samples of new products for you to try. That is beneficial so you know if that product will work for you or not vs. buying and not being happy with results. Honestly, every product I’ve used has never given me any issues! I love the CC SPF 50+ face makeup cushion! All products are luxurious and concentrated so you don’t need to use much. They also have nice items for men’s skincare too. I love this store and specifically this location! Great skincare at very good prices! ———————- What is there not to love about this store! I’ve been coming here for 5 years and I get all my skincare and cosmetics from them. The 2 ladies that work here are always so good about recommending creams etc... they are super knowledgeable and care that you get the right products for your individual skin type! The bottles and tubes the products are in hold a lot of product so you are not just paying for all packaging and a little bit of product. I usually get about 9 to 12 months use worth of product in each jar/tube. They always give you great quality samples to try out too. They take their time with you and always make sure you get your bonus points! Hands down the best cosmetic store and your one stop shop for beauty! Worth the 30 mile trip I take once a year to get here.

I was in the store late afternoon Sunday 3/2 and the lady/owner was very nice and helpful. I was looking for a Korean face cream to try and she spent the time showing the different types and helped me to pick the best one for my skin (I'm blonde with normal but slightly sensitive skin). I was also interested in some eye make up and she helped me pick a black eye liner and gray-brown eye brow pencil and eye brow shadow set. She was very friendly and gave me some free samples. I love all my products and my skin feels better after a few days and these are the best eye brow products I've ever tried and there are many of them out there. I've already had compliments on my eye brows and how nice and natural they look. Thank you Face Shop and I will certainly be back.

The store attendant was not friendly or welcoming at all. She seemed judgemental and made me feel like I should leave if I'm not gonna buy anything. And I didn't buy anything cuz she was hovering over me and I couldn't even browse. Items are marked up and you could literally buy what you're looking for online for a cheaper price. If staff was more friendly, I would've bought something. When I left, I said thank you. Attendant didn't even look up or respond. Very uncomfortable environment and maybe only elites shop here. 🤔

My experience today was very pleasant, I just stopped in to browse some items and left very happy with what I found! The store attendant was kind and very warm, she even recommended some face product for next time ☺️

All the good reviews are from people mistakenly reviewing the H-Mart. Was literally just rudely snapped at by the very unwelcoming and intrusive store attendant. She was basically standing behind me the whole time and snapped at me when I took a picture of a product because I wanted to look up ingredients and they have no signal. There's no signs that say "no photos", and the products are VERY marked up. Left immediately, after she insisted I remove the photo (which I did). Just driving away possible customers by being unnecessarily rude.

I wish I could give no stars. Customer service was bad. horrible. I dressed like high school kid(with no money), which I did not look like I was going to spend $100 in that store. I could tell she had no interest in me but got interested when I was touching samples there (she maybe thought I was going to steal things) Her talking was bad too. She had some anger in her voice. I could totally tell. Anyway I am not going to return there. I got Amazon Prime to shop maybe less than this store is providing.