SEPHORA at Kohl's

The employees are kind and friendly and try to help helpful, but the store itself is disgusting. Truthfully, unsanitary to test any of their products. Exposed testers covered in a good layer of dust dirt and hair. Broken samples and sparse, messy shelves. Maybe they’re renovating soon? Idk but Sephora was having a huge sale on the Sephora brand products - at least tidy those aisles??? Grossed me out.

I don’t like this Sephora. The employees are super pushy about getting your information. They then signed me up for Kohl’s rewards without my permission. If you are signing someone up for a rewards program you need to be transparent about what you are doing. The employees also don’t pay any attention to the customers in the store and you have to walk around and find them to be able to check out.

Zuhha was awesome she met all of my needs and went above and beyond. Helped me from the moment I walked in to the moment I walked out. Very great customer service. Do recommend this store.

My friend and I went to experiment with makeup — best experience ever! The workers were so kind, showed us how to sign up for rewards and complimented hilarious shades of lip colors on us. Their selection is also vast, we spent almost an hour here. Will definitely be back to see our new friend Barb😉.

Giselle took the time to research if their Clinique Foundation had salicylic acid in it for me over the phone and told me to ask for her by name so she could do a color match for me, she took the time to get me my birthday gift too. I will definitely be buying the Sephora Big by definition mascara I received as my gift. She did a great job color matching me and took the time to sympathize with me about having acne and oily skin. She told me her mission is to help her customers feel confident and beautiful in their own skin. I will definitely be back and grateful someone took the time to help me figure out which brand and shade to switch to.

I asked if one of the two Sephora associate could help me color match foundation. The one asked the other one, if they could or are they "too busy" to help me. The one asking wasn’t even doing anything while the other once was fixing a display. After a few minutes, the one NOT doing anything walked away. And the one fixing the display, said no they are too busy to help customers. Well in all my years of being a customer anywhere, I have never been told " they were too busy " to help a customer. I wanted to buy foundation and spend money. I will be going to a different store for my skincare & makeup needs instead.

I was shopping for my wife for a Mother’s Day gift. The assistant I received from Flor was outstanding in helping me choose the right gift for my wife. And she really loved it. Thank you Flor!