Sally Beauty

I have gone to the Sally's store on Tom Hill location on several occasions and I have always had the best customer service. April, the manager, is very professional, knowledgeable and friendly. I would highly recommend.

If you go here for a specific item get that item do not listen to recommendation of others I went for purple shampoo per license cosmetology friend stated to purchase and yet the clerk stated no you need the bonding blue shampoo by bond bar. I asked repeatedly will it turn my hair blue she stated no it will tone down the orange tones...yeah it didn't tone it down it dyed my hair green multiple shades of green I have washed my hair several time and still green. I'm so unhappy we are leaving for trip in the morning when I return I will be bringing the product and receipt back this merchandise shouldn't be recommended to anyone.Never experienced bad information from anyone at a Sally in the past so I will not hold all Sally's to this situation. In the clerk defense she was trying to be helpful and can't guarantee a product is going to work or not so the rating is for the product I purchased not the service.

Oof, I was surprised to see the earlier reviews. This review is in regards to my experience yesterday. Yazmine was great! My good friend and I came in to get supplies to dye my mom’s hair. I had screen shots on my phone, and Yazmine was fabulous about helping us to find each item. She was friendly and on the ball. When another customer entered, she paused to greet them and ask if they needed help as well. Thank you!

I only visit this Sally's when its convenient. From what I've seen, this location employs older aged staff which are much slower with checking out, aren't tech savvy, and have a very hard time processing returns for in-store and online orders. Im all about equal opportunity employment, but slow service can be an extreme inconvenience. From my experience at other Sally's, returns should only take 3-5 minutes, it take this location 15-20 mins for one item. They usually have at least 2 employees in the store at all times, but I've only seen one cashier even when they're busy. Other employees aren't even willing to help when there's several customers waiting to check out and the cashier doesn't ask a coworker for help to get the line down. I tried to return (2) items today at this location. To no surprise, the Asian lady had no clue how to return an online order and the other employee couldn't be found. Frustrated, I just told the cashier that I would go to the Sally's on Presidential where I never have issues. From now on I will ONLY go to the Sally's where I know for sure I can get in and out!

Just by chance I chose this Sally's because it was right in my line of fire so to speak. The cashier was rude, that's putting it mildly. And the other two employees I encountered did not even offer help of any kind. I will be using the one on Eisenhower where I always get friendly excellent service.

The two employees behind the counter in their own world talking etc. I walked up and asked them what number developer I needed. They both were snobby and did not offer to help me at all. Then the blonde headed employee even made a remark why I was getting the large container of color. When I checked out, blonde lady said I hope you enjoy your products. I thought to myself yeah lady what help you were. I will not be going back in that store. I used to shop there a lot and previous employers so helpful. The two ladies working today might as well been somewhere else. Not only what they said how they said it. Rude!!!

*~*Absolutely Extremely Loved It; Every Single Time When I Visited In Store Or When I Used To Shop When Shopping On-Line!!!! My Best, Most Favorite, And The Only Beauty Supply Store Chain And Brand; That I Personally Love To Use, To Shop At, To Trust, To Rely On, To Purchase From In- Store, And To Purchase From When Shopping On-Line!!!!*~*