Ulta Beauty

I visited the salon on a Saturday and had a wonderful experience with my stylist. She was incredibly sweet and provided amazing customer service. Although the initial haircut wasn’t exactly what I envisioned, I called the salon the following day, and they got me in right away. Javier, the master stylist, was fantastic. He took the time to understand exactly what I wanted and made sure I was comfortable throughout the process. The entire team, including the managers, was very accommodating and made me feel heard and valued. In the end, my haircut turned out exactly as I wanted, and I learned a lot from Javier. Overall, a great experience and I appreciate their dedication to customer satisfaction!

Im only giving this review 5 stars so that this gets seen as I have been getting my hair done professionally for 15 years now. I went in to see Jamie or maybe he goes by Javier. He is the only male stylist there. I'll try to make a long story short. I had called multiple times as I was trying to get an appointment quickly to get my hair colored. And the first time I called, I was hung up on after waiting on hold. The second time, I was finally made an appointment. After showing up for my appointment the next day, I was told that the stylist, a young girl was not confident enough to do it as Im blonde who gets platinum done. So the manager thankfully helped me to reschedule for the next day. I was greeted by the man doing my hair very unkindly because there was an error within scheduling although that was not my fault, and he first told me that he had someone booked out just an hour after me. It made me feel bad and I showed my remorse, even though I was the client. It also turned out to be 1hr 45mins after my appointment started not an hour. Throughout the service, I had asked him multiple times to please use the bleach that I normally use and a double toner written in my notes which is how I get my hair done every time. Unfortunately, due to the timing, he had chosen to use a different bleach. And not only did my hair, not turn out the way that I expected, nor what I paid for but towards the end of the service he and I had started talking, and he had seemed nice after initially meeting him. So towards the end, I had given him a large tip as I always tip my hairstylist very well. I wasn't able to have it fully dried as he said, we did not have enough time. However, I told him that I could see yellow in my hair. And it was not what I was going for nor the color that I normally get achieved which is platinum. The odd part is he asked to let him fix it even though he had initially said he didn't have enough time to do two toners, and that it wasn't what he normally did even though it is what I requested. But he had said that he would do the second toner to keep me from writing a bad review which I thought was very odd. I normally don't write reviews for hair but this time I felt it only right to write one. So aside from not achieving the platinum that I usually always get done perfectly, when he had gone to apply the second toner, and I was in the wash bowl, I smelt an odd smell and asked if he was doing the same formula for the second toner. Then I was told he was putting ammonia on my hair. He did this without my consent. And I didn't want it to be done. However, it was already on my head and couldn't do much from there. I didn't feel as though I could speak out on all of this but I did try. So after, I contacted the salon manager who did give me a refund. However, I did request my tip back as well. Because I felt it was wrong to tip such a high amount to someone who not only messed up my hair but I also received a chemical burn which might have been due to the ammonia that was placed on my hair without consent. When I asked for the tip back over venmo instead of returning it, he blocked me. The following are a few photos of the chemical burn that was on my neck and my scalp was not in good shape for awhile after this. I would never again go to the salon. Although I do like going to ulta and getting in with the stylists that I do enjoy when I can this one, I will never return to and will certainly never return to this stylist. He said he had also been a stylist for 15 years, but 15 years or not, when you have a client that has also been getting their blonde done for 15 years you should always do as the client requests, certainly not do anything without the client's approval, like the ammonia treatment. And if a tip is ask backed for it should be given back in return, which I will also say I have never done, however, it didn't seem fit to tip such a large amount to someone who burned my neck due to a lack of consideration of knowing my own hair and not consulting me before treating my hair with specific treatments.

Javier/Jaime, the master stylist at Ulta, did an INCREDIBLE job with my hair. Not only was he an absolute pleasure to be around, he gave me ideas of what shade of blonde would look best for my eye color, skin tone, etc. He went above and beyond, even pulling up examples of what he could do as I walked into the salon with no clue of how I wanted my hair to look. I requested a full highlight, but Javier went out of his way to explain different levels of hair, porosity, etc. to ensure I understood what bleach can do to hair, as I have never bleached my hair before prior. What stood out to me most was when he explained that I could only reach a level 10 as a natural level 6/7 before hair starts to break off, which was comforting to know that he was prioritizing the health of my hair over a shade of blonde. The service? Absolutely fantastic. He is incredibly easy to talk to, and makes the appointment feel very special just for you. Not only that, but the other associates working at the front were complimenting my hair, making the entire experience feel very personalized and welcoming. The general manager of the store checked me out, and gave me the most heartwarming compliments on my new hair. My hair felt very clean and hydrated, almost as if bleach never touched it. I was completely shocked at how a stylist could get you to a completely different shade of blonde with 0 damage, but there is one: Javier. If you’re looking for a color treatment, haircut, hairstyle, etc. Go to Javier, you will leave the chair with a different level of confidence you didn’t even know you had.

The foundation color matching could have been a viral social media post! My niece did a make-up lesson with Javier and I can not recommend this enough. While my niece is fairly shy, Javier did a fantastic job of inviting her into the conversation and encouraging her to talk about ideas and concerns with make-up. Rather than being railroaded into one type of make-up like when I was a kid and got a department store makeover, Javier can really help you find your best products from all lines. At the same time, he had great and practical advice for a teenager wearing makeup, particularly around preparing the skin and removing makeup. The absolute cherry on top was his eye for color. He matched my niece's mixed ethnicity skintone perfectly, giving her skin that looked naturally flawless and glowing because it was so close to her natural tones. Eyebrow color, lip stain - all of it just elevated her own coloring in a beautiful way. Absolutely worthwhile experience if you want to learn more about make-up!

10 stars for Javier! My cut is great, i just shake my head and it falls into place. I love the color even more, he did the exact shade of blond i wanted. I have no damage, no frizz, no brassy tones. Javier is also polite and pretty easy on the eyes. It was a wonderful service and i WILL be a repeat client

I had a horrible experience at this salon yesterday. It started great and I felt like the stylist and I were getting along well and he was doing a good job until I told him that the relaxer was burning my scalp. I’ve had many relaxers in my life so I knew that the harsh chemicals in the product could cause a burning or irritating sensation. I was very calm when I told him and I didn’t say that it was his fault or blame him in any way. I just wanted it washed out. Instead of washing it out immediately, he first told me that it wasn’t burning. I thought it was weird that his first response would be to invalidate me. I was very confused and reiterated that my scalp was burning and told him that I was confused by his response. He then told me that I could make him lose his license by saying that my scalp was burning. At this point, he had me go to the shampoo bowl but still had not washed the product out of my hair. He told me that I was not a candidate for a relaxer service, although I had already told him that I had been getting them since I was a child. He told his manager what happened then told me that he was going to end my service then I would have to leave the store. That’s when I got very upset because I had been very respectful the entire time and couldn’t understand why I’d be asked to leave the entire store just because I said that my scalp was burning. At this point, I still had product in my hair but he had finally started washing it out. He told me that it was supposed to feel irritating and uncomfortable but shouldn’t burn. That, to me, is basically the same thing. I tried to tell him that every other stylist that I had been to would tell me to let them know if it was burning and I asked if he himself knew what the relaxer irritation sensation felt like. He then said "This isn’t about being black or white" and that was very off putting because although I tried to explain myself (in hindsight, I’m not sure why I felt like I had to explain anything), I never mentioned race. That made me extremely uncomfortable. I was still trying to calm him down and tried to tell him that I wasn’t blaming him. He was still arguing with me about how I was going to make him lose his license and how after he washed the product out, I had to leave the store. He didn’t stop arguing with me until I told him directly that I wasn’t going to argue with him. I started bawling crying because it was such a stressful situation. He went to talk to his manager and I’m not sure what was said but he came back with a much nicer demeanor and said that I wouldn’t be charged for the relaxer and that he would continue with my other services. I let him because the damage had already been done and I really didn’t want to leave with my hair looking bad. He calmed down and apologized and finished with my services. Hands down the worst salon experience of my entire life.

Javier is awesome and the store staff is always incredibly welcoming. His work on my hair and the tips he provides to increase my hair health as I get old rival and exceed costly barbershops and far exceed the chain hair chop shops nearby. 1000% recommended for the whole family.