Ulta Beauty

I wanted to share some feedback regarding a recent purchase. The assistant manager informed me that a registration card would be included with the Shark Flex blow dryer, but I did not find one in the box. I believe it would be beneficial to relay this information to your customers and all Ulta employees, especially given the product's price of $350 before tax. They can register online for an extended warranty. Perhaps you could consider printing this information and providing it with the Shark Flex to enhance customer service. Aside from this, my overall experience was wonderful. There is a time limit as to when you can register to gain this extra protection. I was very dissatisfied with the dyson blow dryer that I spent almost $500 on-' that died after only 2 years, only using it twice a week. Well, unfortunately, now that i've visited the site and logged in.They don't accept registration from purchases at Ulta. Contact AG office see if this is legal ....after speaking to them tomorrow. Every store imaginable is listed except Ulta. I'm receiving a response that the model isn't eligible. Register your Shark FlexStyle within 28 days of purchase to activate your extended warranty (often up to 5 years, depending on region). You will need your purchase receipt, model number, and personal details, which can be submitted via the official Shark registration site.

The ladies were super helpful in finding the gifts for the wife. I knew what I wanted but had no idea where to find anything. They made the process much easier.

I visited your store today intending to purchase a couple of Saltair products. I was originally going to buy them at Target but chose your store because you had the full line available. While browsing, I sprayed the body mist to test the scent. At that moment, a staff member who was cleaning up a spill informed me that the products were not testers and attempted to take the bottle from my hand, saying, "Let me get that." Not only did this catch me off guard, but it also made me feel as though she assumed I wasn’t going to purchase the products when in fact I had already decided to buy them. If customers are not allowed to try a fragrance before purchase, it leaves little way to know if I we like the scent. Not only did I think k it was rude but another customer that witnessed the incident. Customer Service goes a long way! Even if the company does not provide testers, I think Ulta makes enough profit to write off a few bottles for store use!

Brooklyn is an amazing Makeup Artist. I went in today for some concealer, but I left out with so much more because of her outstanding customer service. She was able to educate me on all products, she tested the products on me and even helped me find other items I was looking for in the store. I definitely will be going back to this location in the near future.

Don’t trust the hair stylists they butcher ethnic hair. this was one of my first haircuts since all of my hair grew back in and she was told that I just wanted a trim by me multiple multiple times. she proceeded to cut way too much of my hair she cut over an inch that I had taken so long to grow and at some point, she told me after she had already put the razor in my hair that she was going to give me layers. I didn’t ask for that. I just wanted to trim. I wanted my split ends cut and that’s all and next thing I knew there was a razor in my hair and she completely butchered it It looked so lopsided when I turned around in the chair I almost cried and the hairstylist could see that she did such a bad job on my hair that it brought me to tears. I could tell she felt bad so She offered to straighten it, and at that point, I didn’t trust her to touch My hair anymore…..I paid and left do not trust anybody who works here at Ulta. They are not professional. They gave me a refund on the service, but that was not nearly enough for the damage that they caused to my hair into my self-esteem because of the haircut this lady gave me, but I guess it doesn’t matter to them that much Post update. I added pictures from when I went to get my hair fixed at another salon. This is what ULTA did to my hair and I didn’t know it but the back was even worse!!!!

Very disappointed that I cannot buy cologne from here because they don’t have testers. When asking, I was told I could go to another store and smell them because they have to order testers. How are you expecting customers to buy when they can’t smell what they are purchasing?

They carry a lot of brands I never heard of in the makeup line. The tried and true brands like L'Oreal, Maybelline, Cover Girl etc had a small area between 4-6 ft of product. Medium prices to very expensive. Overall the store was very neat and clean.