Rita's Italian Ice & Frozen Custard

We enjoy coming to this Rita's as they seem to always have friendly people working there. KAYLA especially is a fantastic employee. She brighten up my friends day yesterday. Extremely helpful in making choices! Super nice area and sitting area right next door out of the sun!

On Sun Feb/22/06 8:45 pm or so I went to pick up an online order at the online pick-up window. The women in there had just taken orders from 4 customers. I could see a take-out bag set by the window. They ignored me and started making the orders for the other customers. Finally, the blond lady asked about my pick-up order, and said it wasn't ready, so she started making it again. Right when she was about finished with it, the dark-haired lady picked up the take-out bag that had been setting there melting and handed it to me. I said, "That's been setting there all this long wait, please give me the one the other person has just made." She would not do so. I was a little shocked that she didn't care enough to give me the non-melty ice cream. Also, what is the point of ordering online for quick pick-up if the employees prioritize the customers at the order window overlooking the pick-up window customers?

For of all it took a couple of minutes to get my order. Even though two people saw me at the window. I ordered a concrete and imagined my surprise when the brought me a pint size cup. I can't believe they charge 9 dollars for 12 oz. I am sorry but you can go Culvert and get larger concrete mixer for 3 dollars less. This was ripped off with crappy service. Less learned. How your put cream in cup with no top lid.

I love the creamy texture of the frozen custard. My favorite is the coffee flavor. If you haven't tried frozen custard, add Rita's to your bucket list.

Their ice cream is ok. However, having been a customer for years, they cut their portions so small, I'm still hungry and would have to order twice as much, but their prices still remain so high. Won't order from them again.

I went there last night 9/20/2025 I got the brutal chocolate chips and cookie doe ice cream looked like a drink by the mango lease it was gross I ask her to make another flavor and they refuse even after I explained I thought I was getting a drink with chocolate is was mainly vanilla . She and the guy refused to remake anything for me or fix the problem . Even after I tipped so I'll never be ba k here again don't waste your time

The soft serve is sooo yummy. The ice cream clerks were very welcoming and kind and provided fast service. Will definitely come again