Panera Bread

Had a great experience at this Panera today. The manager Ofelia was incredibly kind, welcoming, and genuinely made my day better with her positive energy. The smoothie was delicious, fresh, and exactly what I needed. You can tell this location is run by people who actually care about customers. I’ll definitely be coming back — big thanks to the team here for the great service!

I love coming to Panera to study. This location is always clean and the atmosphere is very positive whenever I come in. I connected with Maricel, who was so bubbly and uplifting! She seriously made my day and uplifted my mood tremendously.

Their customer service is so bad I dread having to meet people here. I understand that you get paid less than other fast food workers and that customers themselves are often terrible, but it's your job to do customer service. The conditions of that task do not determine your ability to fulfill that task. Just be nice.

I gave one star because the service sucked as I complained about the way my south western sandwich was made as it didn't look appealing and the manager explained it to me as she picked away at me and showed me how it was made. I ordered a avocado bacon sandwich, and it was well made, and hardy. I displayed two photos one the southwestern sandwich, and the other avocado sandwich. As well I bought soup all for $32, and you would except it to be well made. I should of went to Denny's and payed the same price.

We both had the BBQ Chicken Salad. I was very please to see the BBQ Chicken Salad, which they recently brought back on menu. It was my favorite salad before they removed it. They were out of strawberries and baguettes but it was 6pm on a Sunday, and if you are going to run out of something Sunday at 6pm is fair. The staff we interacted with was very charming. The restaurant was clean, but the restrooms were out of paper towels.

This is the 2nd time I've ordered the Bistro French Onion soup, with the same results 😡 NO CHEESE. My friend who picked it up for me specifically asked about it, and unfortunately believed their "oh it should be in there" claim. I'm not giving this overpriced soup can a third chance.

Get this one! Unfortunately I had an interesting experience at this Panera tonight! I love the seasonal Strawberry poppyseed salad. Only reason I go there honestly. Pulled up, placed My order and then was told that they ran out of pineapple for the strawberry 🍓 poppyseed salad. I Asked if they could just add extra strawberries in place of the pineapple or mandarin oranges? The employee in the windows response was "our general manager doesn’t allow us to do that."? If we add extra strawberries, or Mandarin oranges, we will have to charge you for it ? 🤦🏻‍♀️🤷🏻‍♀️I then asked if my salad was going to be discounted since I wasn’t getting 100% of the salad. I was told no discount they couldn’t do that. So I ordered my salad, pulled to the window and asked to speak to the manager just to make sure that this was correct, and yes, the manager Emiliano confirmed that, it’s Ophelia, the general manager’s policy" that they could not substitute strawberries for the shorted pineapples. He confirmed that they don’t substitute if they’re missing an ingredient and they don’t discount if an item is missing an ingredient. Kind of weird that your general manager expects 100% of the price for 90% of the product added my own pineapple and made it better. The salad good 😊 after I made it complete! #dobetterpanerabread