Shabuya - La Mirada

I visited this place again after a long time for a company dinner. There haven’t been many changes, but that’s not a bad thing. Even with a lot of customers, the restaurant was clean and the service was fairly quick. For the price, the quality of the meat was acceptable, and the included vegetables and seafood were satisfactory. Dining out isn’t cheap these days, so this felt like a reasonable option without high expectations. On a chilly day, it was a decent and practical choice.

We came during lunch and it was packed. Recommended to add yourself on the waitlist before driving over. Our waittime was about 45 mins to one hour. Had a good selection of food in the salad bar, but wished they had the more classic item for hot pot, like squash, fried tofu, and chrysanthemum greens. The meat selection also had a good variety to choose from. However, my partner did notice that some of the meat sliced did have tough bit to chew on. I had no trouble eating thought it, but she had to be mindful when eating the meat. The service was also good. Our waiter was attentive to our table, checking up on us, asking if we want another selection of meats, and clearing our table of empty dishes. The atmosphere was also good. It was not to loud and the tables were spaced out enough for us to enjoy our conversation without having of people sitting side-by-side us

A large group of us came here after attending a funeral. The staff seated us in a designated area and emphasized—several times—that we had to completely fill each table before moving on to the next. We also weren’t given a choice of broth; the same one was served to everyone. Meat options were limited to just two types. While we didn’t necessarily mind, it did feel a bit rigid, especially considering we were bringing in a substantial group and giving them good business. On a positive note, the veggie bar was fresh and plentiful as always.

It's not bad it date night with your Wife or get away time with trusted friends. So you can enjoy every minute of great meal.

We arrived at the restaurant on January 28 at approximately 12:50 PM as a party of fourteen (14). I arrived first and informed the front desk of the exact number of guests. I was instructed to put my name on the kiosk and wait, without any explanation regarding seating limitations, time limits, or any restaurant policies. At the time, the restaurant appeared largely empty—approximately only 25% occupied. Within about five minutes, our entire party arrived and waited together inside the restaurant, as we had just come from a funeral. After waiting an additional ten minutes, we were told that only ten (10) people could be seated and that the remaining members of our group would have to continue waiting. Only then did we notice a board indicating a 100-minute dining limit, a policy that had never been verbally disclosed and was not explained at check-in. The young male employee at the reception desk made no effort to clearly communicate this policy and instead attempted to push our group into splitting up and dining separately. This lack of disclosure is misleading and unacceptable. Customers have a reasonable expectation to be informed of material dining restrictions before being asked to wait or being seated. Failing to disclose such policies in advance raises serious concerns regarding deceptive business practices and basic consumer transparency. In addition, the receptionist’s behavior was unprofessional, dismissive, and rude. His attitude suggested contempt toward our group, and we felt as though we were being treated as unwelcome or unworthy customers. When our group unanimously decided to leave due to this treatment, the receptionist said "bye" in a tone that strongly suggested he was pleased to see us go—further reinforcing the hostile and inappropriate nature of his conduct. This experience raises legitimate concerns about discriminatory or arbitrary treatment of customers, particularly larger groups. Businesses operating in the United States have an obligation to provide service in a fair, respectful, and non-hostile manner. Treating customers based on convenience, or selectively enforcing policies without proper disclosure, is unacceptable and may warrant further review. We have never experienced such poor customer service or such disregard for basic professional standards. We will not return to this establishment. The restaurant owner should immediately review staff training—particularly for front-of-house employees—and carefully examine whether enforcing a rigid 100-minute dining restriction without clear prior disclosure complies with consumer protection standards and accepted business practices. At a minimum, customers deserve honesty, transparency, and respect—none of which were demonstrated during this visit.

**Couldn't Find My Review so Reposting** A bug was found in the soup again -- the same issue I experienced a couple of years ago when dining here with a large group. At that time, the staff handled it well and apologized sincerely. However, during my recent visit around 6:10 PM back on Nov. 18th, the employee did not apologize at all. Instead, I was simply asked, "What would you like me to do?" When a customer discovers a bug in their food, an apology and proper handling should be the immediate response--this shouldn't be something the customer has to request. It makes me question whether this is the level of training provided at the La Mirada Shabuya location. At this point, sharing these photos with the community may be necessary so others are aware of the actual conditions here. Make sure you double and triple check the soup when you are eating here. Shabuya Company should take actions!

Loved this place! I would describe it as a fusion hot pot. I had to take away a star because we were very confused on how the place worked. The servers were very helpful & friendly but we had to ask. It would have been nice to be asked if it was our first time & then be provided an introduction. Either way, I totally recommend this place! The way it works: Your table is a stove top oven that you can control (controls are on the edge of the table in front of you (on either side of the table). Tell the server what type of broth & meat you want. You can also request rice & order drinks. They do not have knives but you can request a fork or scissors if you want to cut your shrimp. Everything else you get from the buffet table; shrimp, clams, fish balls, vegetables & sauces. Make sure your meat is cooked the way you like & turn your stove down so as not to burn the food in your pot. Request as much meat, rice and broth as you desire. We got the spicy broth but I still added some sauces and garlic to give it flavor.