COFFEE FACTORY

We stopped by Coffee Factory just to kill some time while waiting for a nearby restaurant to open, and ended up only getting coffee—but it turned out to be a great choice. The space is spacious and comfortable, with lots of menu options to choose from. Most importantly, the coffee was very good—smooth, well-made, and enjoyable. A nice place to relax for a bit and grab a solid cup of coffee. We’d definitely come back again.

Cute lil coffee shop across from the murray hill lirr. You can grab a coffee and pastry before heading out. Plenty of seats. Lots of cookies. I got a brownie this time. It was tasty.

We came here after eating at a nearby BBQ restaurant since we needed to liven up. We ordered a dessert, double espresso, and a cappuccino to stay. A good-sized dining area, and you get to relax in a cool and inviting atmosphere. The waitress added the previous customer's order onto my order??? Luckily, I spotted the price difference in the credit receipt, and she paid me back quickly with cash.

It was a very bad experience. The service staff at this store were extremely rude! My friend and I ordered ten cups of coffee, a bunch of bread and snacks here. We spent over a hundred dollars. When we went to the front desk to ask for two more cups of ice, the staff there said each cup would cost 1.9 dollars. （over 4 dollars for 2 cups of ice!!?) This is something we simply can't understand. Their attitude was very bad; they didn't greet us, they weren't polite. We will definitely not visit this store again.

We visited Coffee Factory a few years ago and their shaved ice bowl impressed us so much. The decor was simple, clean and bright. The outdoor dining is currently available with lots of tables. There is a great variety of options on their menu and they also serve desserts and pastries which looked not so great. The staff was cool and reluctant. Our matcha shaved ice was missing the ice cream on top but we didn’t want to waste time for argument. The ice bowl was delicious especially for the matcha which was not too sweet and had a great balance with other ingredients.

Coffee shop by the Murray Hill LIRR station. The place is located on the corner and there is only street parking. My kids were in the mood for a shaved ice and saw good reviews for this place. We stopped by for an after school treat. They have 5 or 6 options for shaved ice including strawberry, green tea, mango, coffee, and wheat. They also offer hot and cold drinks and pastries. The kids chose the Strawberry shaved ice. You order it and get a buzzer to let you know when your order is ready. We sat down and waited for our treat. When the buzzer buzzed what great surprise was waiting for us. The presentation of the ice was so pretty and so big. One ice was more than enough for the three of us. It was so delicious. The strawberry one came with strawberry pearls, strawberry jam, fresh strawberry and an scoop of French vanilla ice cream. We cannot wait to go back and try the other flavors. So glad we found this place.

I’ve been here twice so far. The environment is clean and cozy. Presentation and display of food is nice. The lady at the register has been super sweet both times and took my numerous orders well. I was with my children the second time, so I went to the register multiple times. She’s very organized and attentive. •Their sandwiches are really good (not pictured, I had them on my first time coming here, which I didn’t take pictures of) and you can ask for it to be warmed/toasted, though I ate mine cold (not their fault, I didn’t ask). •Their Frappes are really good. This time I had a caramel one but so far my favorite of theirs is cookies and cream. It’s very smooth and not overwhelming. •The macarons are good too, just super high on the calories and sugar for a single one though. My Cons about this place are that some, not all, but some items don’t have a date listed on them. •These chocolate chip cookies seemed a bit stale so I’m not sure how long these in particular were sitting out, but that’s on me for grabbing and not checking/asking. I noticed some of their breads, cookies, and sandwiches are hard to tell if they were baked fresh or have been sitting for a while. You’ll only know upon taste/asking. Lastly, I feel it’s a bit overpriced. Close to $7 - $8 for the frappe alone. I spent close to $80 for about 7 items on the menu 🫤. I want to like this place a lot, this place has huge potential it just needs a bit more improvement with maintaining freshness, especially for the prices asked. Willing to give it another shot at some point though.