Panera Bread

My first time at Panera Bread in many many years!!!!!! And the last time I went was in California and I had a craving for a tuna melt and drove to the Panera in Garth Road Baytown (keep in mind, I pass this location almost every week when I run errands) Anyways, I decided to go inside because instead of the drive thru because I didn’t know how to explain what I was craving and prayed someone would guide me. I walked in and was immediately greeted and asked to be attended to, I felt bad because I didn’t know what I wanted and didn’t want them to waste their time looking at me while I decided. The lady, I will attach her details shortly, came and was so gentle in the voice and eyes tended to me with soooo much patience and knowledge on What she would recommend and how I should have it. (I was sooo happy 🥹) I love this service I was provided the best service courtesy of Ms Audra She made me feel at home and went above and beyond to carry my food to the table and ensured the best seat for someone dining alone was made available for me. I look forward to coming back and seeing Ms Audra and the team! They were such a happy spirit to see co workers that enjoyed what they do.

I spent $22 on a half sandwich, half mac and cheese, and a bagel?? Tasted like store box mac and cheese, and the grilled cheese wasnt fully melted. Based on today, not sure how they are still in business.

the food in this restaurant chain is very tasty, but the staff is very slow and inattentive. The salad was very roughly cut into large pieces. I also had to go myself and ask for bread, which should come by default. But they didn't bring it - the impression was spoiled. The apple was poorly washed. I hope they wash vegetables better.

This is my favorite Panera - it’s the best of all the ones I’ve visited. The order takers in front are thorough and always remind you of your options for your sides. The food servers are friendly and always get our orders right. The food preparation team are good as the meals are always consistent in amount, quality, and temperature. The coffee is always good. The beverage station is well-maintained. We barely encounter any issues, if any. And the WiFi is super fast. They dining area is huge and tables get cleaned immediately. They also have a drive thru here. They do not have the self-ordering kiosks yet, but that’s ok. Some of our favorite servers here are: Michael, Kyle, and Brandon, who all do a great job.

It is Wednesday,November 26 5:20pm Came in to order a salad and the cashier was nice and polite. Now the 2 lady's in the back where rude and very unprofessional talking to much mess about a person and they still treated me like I was the problem I didn't say nothing just got my brown bag and said thank you and walk away They just started laughing out loud. I am never coming back to this location I rather drive further away instead of dealing with this kind of attitude. They also threw the piece of bread in the bag just like that they did not bothered to place it in a small sack it is a side

Don’t go through the drive thru! This is the third time I’ve gone and every single time I get home I’m missing a soup and then charge me 75 dollars and then you call and they want me to bring all the food back when it’s 30 mins away. Used to love getting this when I didn’t feel well but I’ll be buying soup to make at home and save my money

I recently visited the Panera Bread location in Baytown. While I’m thankful that my food was prepared correctly, the overall experience was unfortunately affected by the conduct of the staff in the back-of-house area. During my visit, there was loud and unprofessional language, including cursing, that was clearly audible to customers. This type of behavior reflects poorly on the brand and creates an uncomfortable environment. It also appeared that management was present but did not address or correct the situation, which was disappointing. Additionally, I observed a staff member step outside to smoke and then return to handling food shortly afterward, which raised concerns regarding professionalism and food-handling standards. Panera Bread is known for a welcoming atmosphere and high standards, and this particular location would benefit from additional management oversight, staff training, and overall attention. I hope this feedback is taken constructively, as this store has the potential to provide a much better customer experience.