Apple State Street

I came into this store with a friend, she was getting an upgraded phone, I was asking for very specific questions about upgrading my iMac. First off, our Apple attended Angel was a godsend. He was able to upgrade my friends phone while diving into CPU/GPU specific talks/ comparison is M4 Max and M3 Mac Studio Systems, he even helped me discuss and decide if PC or Mac was the way to go for me. After he helped me, we moved to finalizing setting up my friend’s phone. Here, we were blessed with Teagan helping us through iCloud transfer and final setup needs. These guys know their stuff!!!! Truly the best experience I’ve had at an Apple Store, and walked away with very expertly given advice. And now have a plan of attack for my system upgrade. My friend is very happy with her upgrade as well. Please give these two gentlemen a raise!

I visited a typical Apple Store, much like the others. I also got to try out Apple Vision, which was pretty cool—an assistant walked me through everything, from its internal components to the upcoming OS. He was super knowledgeable. But despite the impressive intro, the device itself felt limited in what you could actually do with it. As I explored the store, every time I touched a different device, an Apple employee would pop up asking if everything was okay. It was a bit much. I was interested in buying an iPad, so I headed to that section and started testing them out by drawing. But something weird happened—my drawing would suddenly stop working. I tried another iPad, and the same issue occurred. When I asked a staff member about it, he explained that they were demo units, which don’t have full functionality. That kind of killed the vibe, so I decided not to buy one.

I would like to thank Charlie for being patient, helpful, and kind while I was trading in my phone for the iphone 17 through an at&t plan. Even with the hiccups along the way I emerged mostly painless and had all my questions resolved, which is very appreciated. In all, I have been to this store many times over the last few years and I have not had a single bad experience, I've found all the staff to be good communicators and willing to work within my needs and on time, too 🙂

Apple really is heartless thoughtless about human beings. They are so out of touch with reality, I informed Louis Manager that I was traveling with a child and my phone battery needs to get fixed before I fly out and if it more then two days could they give me a complementary battery pack. him and Trinele Manager the second one I called tried to sell me one. And told me I could return it in 13 days. Theses are two adult grown males up selling an Uncle traveling with a child for the first time to buy more products. I know it capitalism but we really need to take a direction away from this store and people associated with Apple no heart or wisdom

This Apple Store has unethical and dishonest business practices. Do not go here unless you have your device under warranty. I wish I could give them 0 stars because they don’t even deserve 1. Here is what happened when I came in. We went to apple first because we had an issue with our iPad and iPhone. The iPhone had a speaker issue we could not hear with the phone to the ear, but speakerphone worked fine. They said they were going to take it to the back to clean the speaker. Then they tried to say that we needed to be replaced and it would cost $350. We took the phone down the street to iProTech and he fixed the issue in less than a minute by cleaning the speaker (something apple said they would do, then came back and said they couldn’t) He didn’t even charge us for this. With the iPad the Apple Store said it had a hardware issue and needed to be replaced. I showed it to the guy ant iTechPro and he ran an update and the iPad was fixed! I will not go to Apple Store again unless I have the device under warranty. I am not sure if it is just this store or a company practice, but what they are doing is dishonest and unethical. I checked other reviews and see I am not the only one!! Instead of paying close to a thousand dollars Apple wanted to replace the iPad and repair the iPhone we paid $57.76 total (including a new phone case) down the street at iProTech (glad we saw that sign and decided to see what they could do) Both devices work now. Something Apple said they could not do.

Teagan was super helpful and kind ! Definitely recommend asking for him if you need any help, he really went above and beyond with assisting us while buying a phone and accessories

Alexis was very rude and demeaning. Everyone else who helped out was kind but they made a mistake on their end which resulted in me not being able to get a new phone today and told me she would only try one more time and she would have to move onto the next but was very rude about it and didn’t offer any other solution or let me know what would happen if I came back the next day and just tried to get me to leave the store.