Ulta Beauty

At this point I might as well take my business to Sephora now that they’re in Visalia. This location has the worst customer service. Coming from someone that’s been in retail management for 5+ years… this is bottom of the barrel worst experience every time. The associates are nice, but it always seems to be the management that doesn’t know how to talk to people unfortunately. For example, I brought up something that wasn’t ringing correctly. The sign clearly said it was a specific price. The associate backed me up once she saw the sign. Once the manager stepped in, she gave me attitude and said I was getting the proper discount, only to find out after I went back and forth with her that she was wrong. I get it… the customer doesn’t always know what they’re talking about. But even if that’s the case, she didn’t need to act like that. I agree with the reviews. Hanford location is the way to go. Do better.

Came in with my girlfriend and sister - no greeting, no help, nothing.Staff was too busy gossiping to do their jobs.A fragrance rep named Jacqueline even tried to put a dolce fragrance in our bag without asking.Super pushy and unprofessional. Easily the world Ulta experience I've had.This store need management to step if they have a manager.The lady that put the fragrance in our bag needs to chill and we didn't ask for your uncomfortable makeovers or Old lady perfume.We won't be returning to this Ulta at all.We will add that Nadia was great help with my girlfriends hair needs and chanel purchase. Thank you Nadia.You get 5 stars on your own.

Cashiers are always rude for no reason. Last time I visited, the cashier would not make eye contact, was speaking quietly, and even rolled her eyes when I asked to use the coupon that the app provided me. Today, I am standing in line and was told I needed to go to the end of line very loudly (she assumed I cut in front of the other customers behind me) and I told her I already walked through their new line queue system, hence why I’m at the front of the line. Although I can, no need to name drop the employees as this is a consistent experience no matter who is serving me. Management needs to be held accountable for providing training and a standard for their employees when it comes to customer service YET they allow the behavior.

Terrible customer service. I was waiting for curbside pickup and called several times using option 4 like the system said, but no one ever answered. I finally selected option 1 for the salon and spoke with an employee who told me to keep calling option 4, even after I explained that no one was answering. I asked if she could get ahold of someone since she was already inside the store, but she said no because they were "part of the salon." That makes no sense—the salon is inside the store where employees could have easily helped. After I sounded frustrated, she finally transferred my call to another associate, which she could have done from the start. When I finally reached someone else, I was told they couldn’t bring my order out because the two curbside pickup spots were already taken by cars that weren’t even picking up orders. I was also told the cameras only cover those two spots, so I’d have to go inside to get my order. That’s unacceptable—if curbside pickup is offered, it should actually work. Ulta should add more designated spots or find a better system because this completely defeats the purpose of offering curbside service.

Staff is great, but store is always out of everything 🤷🏼‍♂️. If you sell more stock more. Also wife buys $25 hair spray. 1)2 the cans never work and have to return. RIDICULOUS. So they never have anything and what they do have is generally defective!

Denisse at Ulta (Chanel) is the best! She was super sweet and helpful, really took her time explaining everything and helped me find exactly what I needed. You can tell she knows her stuff and loves what she does. I left feeling great about my picks! Definitely recommend seeing her if you stop by!

I’ve had multiple issues with my last two trips here for online order pickup. There was no parking available for curbside pickup, then the app said curbside pickup was not available at this time. Both times I went inside for pickup, they could not find my order at first and they seemed disorganized when attempting to use the system. The second time I showed them my pickup barcode and it brought up someone else’s order so there are major glitches in the system.