Sheene & Co. Salon and Spa

Update from 12/11: I have not received a refund still. In September, I saw Liz to darken up my base and freshen up the highlights that she had done before. Liz had done a fine job in the past, but this last visit was not that. I had paid $330.00 with tip for my service. My hair had turned darker than I had wanted with blue and orange still in my hair. I was trying so hard not to break down in tears while leaving. Liz had put me down for a phone call follow up to see how I felt about my hair a week later because she wanted to know how it would look after a few washes which I agreed to and paid her for the service. Again, Liz had done a fine job in the past and everyone has their off days, but the level of customer service I had received after leaving is not okay. Liz ended up texting me instead of calling and after I had let her know that I was not happy with the product she agreed to redo it and put me down for a week later (now two weeks after the appointment). The day that we had scheduled to redo my hair, she had rescheduled on me an HOUR AND A HALF before I was supposed to meet her for the following day.. During the redo appointment, I tried expressing the areas of concern and was met with defensive points. When if I had known that there was a chance that my hair was going to turn blue/been consulted more on the process, I would have chosen a different hair color.  At this point, I was so upset. I had worn a hat to work and cried multiple days because of how poorly my hair turned out and just wanted it fixed. Liz stripped my hair and put on new toner, but I still had skunk stripes in my hair. The color was off, and there were pieces that were unaddressed. Liz had noted that there were some orange parts of my hair and said that I could come back the following week and to reach out if I couldn’t make it. I showed up that following week, and no one was there.. I waited half an hour outside and texted her, asking if she was still coming and had no response for her for days. On 10/16 I reached out to her letting her know that at this point I was still not happy with the product or the customer service and would like to be refunded so I could go to another salon for them to redo the service. I had worked overtime and really had to be able to afford to splurge on myself since I was already feeling down about my appearances. I received a quote from another salon for $500.00 for a color correction appointment. Not to mention that the haircut was not even, and I ended up paying to have it trimmed/evened out, and I’m currently saving to have the color corrected somewhere else. Because I have worked customer service, I didn’t want to leave a low review and wanted to give the opportunity to make things right, but It is now over a month since Liz agreed to refund me, and I haven’t received one. I am not familiar with a banking service/provider that takes over a month to issue refunds?

Exceptional Hair Coloring and Haircut Experience!l Jenn is truly a master in her craft! I've been a loyal customer for quite some time now, and with every visit, she never fails to impress me. Her skills in hair coloring and haircutting are unparalleled - she's like the ultimate Jedi in the salon world! The shades of highlights she creates are simply amazing, and what's even better is that my hair still feels incredibly healthy and soft after each session. If you're looking for top-notch hair services, Jenn is the one to go to. I'll definitely continue to be a loyal customer for years to come! A year later update to my post above- Please see second picture I loaded, amazing consistent result and with all the stress I had during the year (surgery and divorce), my hair was all over the place but it survived due to Jenn’s expertise and love across the 12 months. Beautiful person with incredible talent!

Wonderful. I had my first service (a haircut) from Jennifer Jones. She did a nice job and I will definitely be returning. What I liked most is that she listened to MY needs and cut accordingly.

Liz M did an amazing job with my haircut! Super friendly, listened carefully to what I wanted, and the result turned out even better than I imagined. I left the salon feeling like a new person!!

Love getting my hair done with Ellie! She always does an amazing job and makes it look so good. She colored it last time for my wedding, and I absolutely loved the way it looked! This time, I had it cut and blow dry, and as always, I love the way she did it. And the cost is so reasonable too! I'm definitely going to be a regular with Ellie..!

Liz is amazing, she does so well with my long blonde curly hair! She pays attention to detail and always gives me exactly what I’m going for its always such a mind blowing experience and everytime I see her it gets better and better!

Elizabeth does a great job everytime I see her she greets me with a smile, and is prepared and ready she highlights my hair quickly, making no mistakes.. my haircut comes out perfect everytime with beautiful layers. I have met my forever stylist’