Ulta Beauty

ABSOLUTELY AMAZING service! I felt so welcome as soon as I walked in. I came in looking for skincare products and was having a hard time finding the right ones, but Sabrina was beyond helpful—so kind, patient, and genuinely sweet. I have never experienced such excellent customer service before! 😊 I left happy and excited to try the products she recommended. The entire staff was wonderful and checked in on me regularly. I highly recommend getting all your Ulta products here—you’ll leave with a smile on your face!

Upon entering I was greeted by an upbeat helpful young lady who gave me options behind the registers as I was looking for a blush brush. Alynna, the Lead cashier offered to show me where and gave her input as to her favorites and why Both young ladies were helpful. Alynna’s infectious spirit left me smiling- thank you for hiring a wonderful staff!

Riley has done my hair several times and I have never NOT been super impressed with the outcome. She's walked me through the jitters of never having someone other than my mom (a former stylist) cut my hair for more than 30 years and helped me find my own style as we slowly went from just trimming my hair to biting the bullet and going purple. She does an excellent job talking through the process and explaining what she's doing and what products she's using. As far as general service, everyone I've spoken to has been friendly and helpful.

In search of Bare Minerals again. It should be called Bare Minimum because they never are stocked and I always have to ask and then they always suggest ordering it. This time I told her I didn't want to order it, so she suggested another brand...more expensive of course. Why don't you carry your stock? This always happens. One of the sales associates did help me with the other brand. So you have great sales associates on the floor anyway.

First time checking out this location and from the looks of the store, I thought I was gonna love it. However, customer service (at least for someone like me, was non-existent). There were at least 4 associates including a manager floating around the store during the 20+ minutes I spent looking for my item. Other customers around me were greeted and assisted...but not me. I walked the entire store and not a word was uttered to me. It was very disappointing! And what made it worse was that I advised the manager (her name started with a D) of the lack of service I received and she nonchalantly blamed it in being short-staffed. I could have laughed aloud! They were in no way short-staffed. But I won't sweat it. I made a tiny purchase so as not to feel like I wasted 40 minutes but I'll go to Macy's (where they treat me like a valued client) for all the other items I wanted to get Needless to say, I will NOT be returning.

Not only was I not greeted at the door like everyone else seemed to be when I walked in, I wasn’t assisted with any help when I asked. I asked an associate for assistance unfortunately she was brand new so she asked a few other people through the mics they had on their heads, No one came to assist. After standing there doing my own research to find the product that I needed., A supervisor named Lisa walks up very rude after 10 minutes of me waiting. I told her I will figure it out on my own because no one came to help. In the middle of me explaining to her my experience, she walks off very rudely. As I’m checking out the same woman, Lisa here’s me talking to the person at the register about my experience, Lisa chimes in stating that she doesn’t care, it’s our last day, and it’s because of people like me that it’s her last day. I tell her that I’m glad that it’s her last day because it’s people like her they make me not wanna come in the store. She then begins to yell at me screaming for me to get out and that I shouldn’t be wearing that cross around my neck, which isn’t even a cross. It was African Ark, so as I am walking out the store with my merchandise, she stops and acts like she wants to hit me. I look at her and I tell her I wish you would. That’s when another supervisor named Sara walks up asking me to leave like I did something wrong. I tell her what happened not only does Sara ignore it, but she proceeded to greet customers in the middle of me telling her what happened. She doesn’t de-escalate the situation she does not pull me to the side. She does not ask what she can do to help the situation, instead she says she has to go pee and for me to have a good day. I have never been treated like this at any Ulta. This was my first time ever in this store. , And I am disgusted. It doesn’t matter if it was her last day I should’ve never got treated that way and Sara should’ve handled the situation differently. I asked Sara was there audio with the recording Sarah State yes and there’s other people that got you recorded as well. As if I did something wrong.. This experience was so mortifying to me. I don’t even know how to feel. The absolute worst store ever. Do not go here.

DO NOT COME HERE. I had the worst ULTA experience ever. I am a person of color and as soon as I walked in the store, I felt the workers eyeing me and following me around like I did something wrong. I didn’t see them doing this to the caucasian customers , it was just towards me. The employee was rude to me and called the manager because it seemed like she didn’t know what she was doing. Then the manager came and was more rude towards me saying there’s been a lot of fraud going on and suspicious activity. It felt very biased. They made me feel very unwelcomed. After reading their other reviews I see this wasn’t just a bad experience that I had but others have had similar experiences at this location including people of color and even apart of the lgbtq+ community. It’s a shame.