Madison Reed Hair Color Bar Lincoln Park

I love this location in Lincoln Park! Everyone is so nice and welcoming, especially the colorists. The salon is very clean, and I absolutely love my color—they used 7N Avella light brown and it came out perfect. The consultation was great and made me feel confident the whole time. The receptionist at the front desk is so sweet, knowledgeable, and always willing to help. She answered all my questions with kindness and patience. Thank you so much!

Everything was great. I was extremely satisfied with the color and customer service. The only downer was the atmosphere a customer created during my visit. While I was waiting to be seated a customer there made me feel uncomfortable while I was having a conversation with the staff about a new product. I wasn't sure if she was gay and wanted to hit on me or if she was upset over something else. Regardless of that, having a stranger stare at you is uncomfortable. It's possible that your customer always has RBF going on. TBH, it felt like she was giving me that stink face because I was speaking in Spanish (I love that your staff is bilingual ❤️). I say that because as soon as I started to speak in English she walked away. Doesn't matter though. My point is that she made me feel uncomfortable. Awkward... Later while the color was processing the SAME customer kinda gave me a headache. So much for having "me time". That customer was ranting about the prices we need to pay for your membership, the blow out, cost of the blow out, and then about the weather to the staff while checking out. Ummm... how the weather was going to ruin her hair is out of your staff's control 😆. What a kill joy. I actually butted in and suggested that she cover her hair in hopes she would quite down. It worked. She shut up after and left 😆 I applaud you staff for being so friendly and choosing to be kind during that interaction instead of arguing. Please note, I was seated next to the front desk and had no choice but to hear her complaining. Therefore, I had no option but to hear the unnecessary complaining. Yes, your Lincoln park staff has a real Karen on their hands. They need a raise or some type of recognition for dealing with someone like that. I really hope that was a one time occurrence. Otherwise your staff will have to schedule me when that customer is not scheduled for a service. Besides that everything was great 🙂

Customer service I give 1 star. I lost my wallet and could not call the store directly. Customer service representative unable to connect me with a manager or supervisor. They can not contact the store. They had to send an email to the store. I asked if someone could possibly call the manager. Someone must have their # in case of emergency. I understand this is protocol however, they could make no other effort as in human being talking to another to reach out and a truly try to assist. It took over 20 minutes for the store to get back to me This protocol is actually lacking in any type of actual service. A manager could have and should have reached out for me. I could not even speak to one and they also needed to be sent an email. I was told I will have to wait for up to 24hrs for them to get back to me and they will respond only via email. Not Customer Service!

As a former hair colorist, I was very impressed with the experience and concept. My color was perfectly matched (root touch up) and my hair felt great. In addition, scheduling the appointment was so easy.

I believe that I get the expected and exciting results each time I have gone to Madison Reed. They are experts in hair color. They answer my questions because I don’t know half of the terms that are used. Their staff is chill and easy going. It’s worth of my time. I highly recommend ✌️

First time at the color bar and I loved it. Service was great, fast and my hair looks amazing. I signed up for the membership already. Adriana and Joanna were very kind and professional.

I highly recommend getting the membership. I've been going to here off an on for a few years and I love how quick and efficient they are here. I am always happy with my color and the staff is always great. It's not stressful at all to come here every 6 weeks to get my hair colored.