Hot Topic

we were there 2 days before Christmas, but the store was still stocked, organized, and the employees helpful.

Store is moved and about 1/6th the size it used to be. They have barely anything. No point in going to this location anymore until they move to their original building and original size

I just got done shopping at the Oakland Mall Hot Topic and had the best experience provided by Ericka! I had to try on clothes 3 times because of my body figure, the clothes I asked for were all up high so the attendent working the floor, Ericka had to use the hook the whole time she was helping me. I felt nervous having to ask her so repetitively, but she put my mind at ease about my bothersome requests by stating that this is her job and she loves working it. She certainly did her part today as she was so personable and efficient. As I was done shopping, Ben provided my checkout. He was very nice and clear about the deals and how my money was being spent. He even provided me with the information I needed to leave this review which in turn, I hope helps them! Thank you both so much for providing such a positive experience.

I am incredibly impressed with the leadership and professionalism of Alexa store manager she consistently go above and beyond to ensure the store operates smoothly and efficiently. Alex is highly approachable, attentive, and genuinely cares about customers.She ensuring that customer satisfaction remains a top priority. The store was well-organized, clean, and inviting.She demonstrated exceptional communication skills and a deep understanding of store operations, which has clearly contributed to the store’s success. I highly recommend Alex for her dedication, professionalism, and exceptional ability to lead a team. It’s always a pleasure shopping at a store managed so efficiently.

I don't usually write reviews but Alex was amazing and deserves to be recognized. Thanks for making me and my daughter's first time there a great experience. Don't ever stop smiling🥰

The friendliest shop! Everytime I come in the associates greet me and ask if I’m looking for anything. They guide me to my guilty pleasures- 80’s toys! The sales racks always have great items to hunt through. Easy to get to from the parking lot, east entrance. Great rewards program as well.

the cashier that took care of me (piper) was so unfriendly, didn’t acknowledge myself or my friend until we’d walked up close enough to them, the other employee just sat on her phone, they both just seemed so uninterested in helping me. i’d tried to spark a convo by joking about a nearby store not having a product i wanted that they had, and she completely ignored me. any type of convo i tried to spark was never reciprocated. they both were just unfriendly and it felt like i was just interrupting whatever they’d been doing before. i don’t think those are the type of employees i’d personally want at my store, and it just gives the atmosphere bad energy.