CVS

I've seen all the reviews here, and while I don't want to discredit their experiences, this spot has been great for me. It's usually busy, but the staff are kind and have personality. I went inside during a rush, and there were 7 people working their butts off. I typically get my meds within 5-10 minutes. I've worked in the service industry and know how it feels being behind the counter, and feel like these people do a great job.

Slower than slow you wait forever for meds they have marked as ready to pickup just for them to tell you it’s an hour wait! If you enjoy wasting time and gas to sit and wait for meds they’ve marked as ready for pickup then this is the place for you.

I have been coming to this pharmacy for over 20 years and tonight’s experience was something that I can’t shake. What happened to this location? Someone needs to evaluate the pharmacy staff INCLUDING the actual pharmacists. Unbelievably unprofessional is an understatement!!! Both pharmacists listened and ALLOWED rudeness and profanity from their techs talking to the patient (myself). The name "Harry" supposedly (spelling may be different). That guy should not be employed there and I am sure that this is not his first time talking to customers/patients the way he talked to me tonight. No expectations set, no explanation of what’s going on. I waited well over 15 minutes while listening to over 6 people laughing and talking about unprofessional topics of their conversations. Nobody else in line! When I finally expressed how I felt, he got so rude and started swearing!!! Mind blowing!!! I have been in management for well over 20 years and I am the last one to write reviews/report anyone but that guy needs to be let go. There is no coming back from how he talked to me tonight. I will not let this go and will take it to the top and will involve media if necessary. I am left speechless.

The doctor prescribed strong painkillers for my husband due to an injury to his back. When he arrived to pick up his medications they were not ready and he was asked to come back in an hour. After over an hour I arrived to pick up the medication, I stood in line for another 30 minutes and it turned out that the medication was still not ready. I asked the person who served me if he could specify when it would be ready and he said "NO because they have so much customers" Completely ignoring the fact that a person who is in pain cannot wait for medication all day! In my opinion the customer service there is terrible. Zero understanding and compassion for sick people!!!

Absolutely thee worst pharmacy that I’ve been to. This is now the third time that I’ve had to come here for my Child’s medication and they continue to make a mistake. I was told last week that her medicine would be ordered and it would be here by Monday. It is Now Tuesday, and I’m being told that the medication was never filled. Now I’m being told that I have to wait an extra 20-30 minutes. This place is completely out of control. Changing pharmacies ASAP I understand people get busy but this is a bit too much and I can’t continue to not have my medication when it’s needed

every single time i come to this location there is astronomically long wait times. it does not make sense. i was sent over to this location from southington since they could not fill my prescription. once arrived at new britain they told me it would be an hour and a half before i could get my prescription filled. this isnt the first time this has happened. i understand busy days but its not right to send people all over the place for their meds and then make them wait so long. there were of plenty of people working so im confused. if i could give this location ZERO stars i would. not the mention all of the employees are extremely rude and not understanding. Will NOT be returning to this location ever again. dont come here if you want to be given the run around.

Dr called in prescription at 7:30pm. I went to pick up at 8:45pm and was told it would take another 1- 1 1-2 hrs before it would be ready. Went back at 10:30pm. It wasn’t even started and was told it would be another 30mins. Didn’t get home with meds until after 11pm to a dog sick husband. I will NEVER use this pharmacy again.