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As always, great service! I love this store, staff is fun, friendly and helpful.

Amanda was super helpful as soon as I walked in. I was greeted and asked if we were looking for anything in particular. We told her and she took us to the exact location. She did all this with a smile on her face and a great attitude. I will definitely be returning based off that experience alone. Give that woman a raise! I hope i got her name right. She had pink on the front part of her hair.

We have our good days and our bad it just depend on who is working that day. Most of the time we get a person who is eager to help and is happy to insure we get the best deals. I might have spent a lot of money but it matches the amount of items we bought. Every Blue Moon we get an employee that we feel doesn't want to be there. They roll their eyes at every question asked by my children and they don't even bother to inform me of the deals. When I ask I get an attitude. I like the people who want to be at work and love to interact with the customers. We have questions and we want to know the deals. We appreciate you when you are helpful to us. We buy more things when you make us happy.

I was completely in shock and taken back when one of the employees had the nerve to go off and tell me how i was stupid and told me they wish they had coupons for idiot customers, all because of a simple question. The entire interaction was completely embarrassing for me and my wife. I do not recommend this store.

I’ve been to a lot of hot topics but this one is the worst, the shelves aren’t very well stocked, and the staff is rude. The customer service is extremely bad and to tie back to the rude staff it took me almost a month to get a refund and they were passive aggressive the whole time. So focused on making a sale they didn’t tell me that an item was in back order, quite the opposite actually they told me that it was completely in stock. Just go to the El Paso one the selection is better, the people are friendlier. Don’t waste your time with this hot topic

Favorite place to shop, I mean for my daughter, lol and they're always playing great music. Prices are pretty decent as well. Love their sales, usually have two for one or half price deals.

We walked in and immediately noticed their dwindling selection and disorganization among the employees. My mask came below my nose and within seconds, the kid at the counter scolded me like a toddler. Seems they are more concerned with masks than having a nice store. I wont be back EVER. Poor selection + cruddy customer service / PR = never getting my business again.