The Cloudveil, Autograph Collection

Perfect place to end the day after a long day of cross country skiing, skiing or just enjoying the outdoors. Rooms are decorated perfect for the location high end country. Fire places heat up the rooms giving it a cozy , romantic atmosphere. The Nespresso machine was top notch! I’ve already ordered one to replace my current nespresso machine. The house keeper came by right after we checked in. Asking if we needed anything and gave us chocolates! I wish I remembered her name. Small gestures go a long way! The front desk was great! As well as the bellman. Thank you for top notch hospitality! Also the location is within walking distance to everywhere.

I stayed here for 4 days in mid Jan and the hotel was wonderful. They accommodated us on a number of unexpected and unfortunate issues we had with travel plans, and service was constantly and consistently above and beyond what I expected. Amenities, including 24/7 snacks and seltzer water, really made the hotel feel cozy and like I was home. The town car / shuttle service was great, and valet was efficient and easy. Concierge is helpful in planning activities. Love that they still do turndown service. Hot tub in the winter is such a fun addition. Location can’t be beat. Just a couple small notes - while the shower water is definitely hot / comfortable, my preference is for scalding and it didn’t really get there. Service for the Bistro in the hotel lobby was inconsistent - some nights there was service, and some nights there didn’t seem to be. Would absolutely stay again!

We stayed at the Cloudveil for the first time on a recent trip to Jackson, and it was amazing. Given it is a little pricey, it makes up for it with its location, service, and design. Everything from the lobby, to the hallways and rooms, it was amazing. I also had a package being sent to the hotel that didn't arrive until after I checked out, and the front desk staff went ahead and shipped in 2nd day air back to my house without any questions or fees. I would highly recommend staying here.

This is a great hotel. Very unique with some terrific amenities. Really impressed by the rooms. I was a bit under the weather and didn't get to check out much more, but I would definitely stay here again. You cannot pick a better location in Jackson.

From start to finish, our stay at The Cloudveil in Jackson Hole was absolutely incredible. The location is perfect — you can walk everywhere — and the bistro downstairs has great food, drinks, and such a fun vibe. The free hot cocoa was an added bonus and just one of the many thoughtful touches that made this stay feel special. Grey was especially helpful and accommodating, and even surprised my girlfriend with a small goodie bag to congratulate her on her promotion, which truly meant a lot to us. The entire experience exceeded our expectations, and we will absolutely be back.

Great location and rooms. Pretty horrendous service. Check in staff is rude, condescending, dismissive, and indifferent. No valet staff available upon arrival. When we mentioned this to the front desk staff, they shrugged and were generally indifferent/unwilling to help. My general assessment is that the staff prefers spending time playing on their phones behind the front desk to assisting their guests. When speaking with 2 other guests at a normal volume in a room, a staff member informed us that "if the volume was not toned down, cops would be called." It is unfortunate that the rooms have not been sufficiently insulated during the construction process, but pretty insane that guests then have to pay the price for speaking at a normal volume in a room and are then rudely threatened with a call to the police as an initial warning. Prior to staying here, many locals warned me about the poor construction and insulation of this property (I.e., corners cut during construction process, leading to an experience that unfortunately entails hearing every conversation in rooms adjacent to you/in the hallway). I was willing to give the property a chance anyways, but unfortunately the negative feedback was spot on. There is 0 insulation in the rooms, such that you truly can hear everything in the hallway/adjacent rooms. It’s unfortunate that conversations at an average volume are disruptive to adjacent rooms due to the poor infrastructure of this property. And while I’m sure this employee’s power trip brought them great gratification, it’s certainly an interesting approach to customer service. If you wish to converse normally in your room (and feel assured of the privacy of your conversations), I would advise staying elsewhere. There are many places in town I would recommend over the Cloudveil, including Rusty Parrot, White Buffalo, and Hotel Jackson, all of which have far better customer service and amenities. Price here is not remotely commensurate with service.

Gorgeous lobby with a beautiful atmosphere and across-the-board everything was top-notch. I really want to call out the customer service kindness and friendliness of Libbie at the check-in desk!! You guys are really lucky to have Libby working for you. She is incredible and made such a warm impression on us immediately. Thank you, Libby! And I would highly recommend booking this gorgeous hotel!