FYE

When I was being checked out at the store i was tricked into signing up for a paid monthly subscription membership while being under the impression that I was simply giving them an email and phone number just to receive 10% off. many other stores ask for this to simply send you promotional emails, give you a one time discount, or make returning something to the store easier. I was not told I would be signing myself up for this paid subscription. Do not give them any of your information as it signs you up to pay them $13 a month and they save your debit or credit card information for this. Upon further research on this they make it very hard to cancel this membership and many people have reported this company to the FTC for this. Not okay.

Asked me to sign up for rewards program, not telling me it will charge me monthly after 30 days. Shady and horrible way to treat customers.

Really cool place. This is the kind of store that would be hard to find anywhere other than Chicago, so I thought it was awesome to see it here. A large selection of stuff, organized store, and nice staff!

It's ok. Need to do away with membership. Employees pressure customers. Even when they say no, thank you. They still try to get you to sign up. So sad!! They did it to me 1x time before. Know I have to call and cancel again. They automatically take cash out of your accounts. Every month of around 11 dollars. Not good business. Employees miss telling me 2x times. My boyfriend reminded me that I did sign up for it 1x before. I cancle it due to this problem. I didn't receive anything through mail from them. Explain this, nor did they say nothing about it coming out of account. What ever card you use. They take from that account. 🥴🙄

The store itself has a lot of cool stuff, but it's really overpriced, especially the Asian snacks. You can get them for half the price at any Asian market in town. When I checked out, the sales associate signed me up for their membership program which I assumed was free, and didn't realize was $12 a month until he tried to get me to sign an agreement on the credit machine. He talked about the whole thing like it was free and never once mentioned a cost or a free trial until I asked when I saw a charge on the agreement. I know sales associates get credit for signing people up for email and the store rewards and things like that, so I always do it if it's free and unsubscribe later, but I've never had someone so purposely misrepresent a paid subscription. It was very predatory and I know a cost would not have been mentioned if I had not asked. At that point, I had been at this register way too long for my small purchase, so I agreed after he showed me how easy it was to cancel online. But then when I went to cancel online, there was a persistent error and I had to call in. And when I called in, the customer service associate gave me a whole long sales pitch and then says "So I'll keep your membership active." No! She finally canceled but I wouldn't be shocked if I still get charged. Their whole VIP program is super predatory and difficult to cancel. If you choose to shop here, do not sign up for anything.

Nice store, but everything is stupidly overpriced

Nice stuff, unfortunately the store is so messy. The unfolded shirts and thrown around product is overwhelming. Also got a stink eye from an associate cause I only bought a redbull. She also scoffed at me