Sally Beauty

I recently visited your store with the intent to purchase clipper guards. Before buying, I specifically asked whether the guards were generic and compatible with any clippers. I was clearly told that they would fit. After purchasing the item and walking back to my car, I opened the box and immediately realized that the guards were not compatible with my clippers. I turned around and returned to the store—no more than a minute later—to explain the issue. To my surprise, the manager was incredibly rude and dismissive. She told me the guards were not returnable and denied that anyone had told me they were universal. Fortunately, another employee, who had actually helped me moments earlier, spoke up and confirmed that she had told me they would fit. She also noted that I had barely left the store. Despite this, the manager refused to take responsibility or offer any resolution. I understand the importance of hygiene and equipment compatibility. Her reasoning made no sense and her attitude was completely unprofessional. Moreover, I was never told at the time of purchase that these guards were final sale. This experience was unacceptable. I’ve been a loyal customer, but after being treated so disrespectfully, I will no longer shop at Sally Beauty. I’ll also be sharing this experience with others in the industry to make sure they’re aware of the poor service and misleading information I received. Shame on you for allowing this kind of behavior in your stores.

So the manager Comeshia said I can’t return my clippers that are unused and in original packaging. The receipt and the signage both say you can as long as certain criteria is met. Comeshia then said she’s the boss and wouldn’t give me contact info for the district manager. Don’t say one thing, write it down, but don’t follow it when it’s in black and white.

Jennifer was short on help, needed to go to the bank, had people waiting at the door, the phones were ringing, and she handled all of it with grace and professionalism. Jennifer is an asset to this location, and deserves a promotion, a pay increase, or at bare minimum a thank you from me for her assistance…THANK YOU JENNIFER!!!

I used to order same day deliveries online frequently, I'd guess 6-12 times in the past year. I tried to submit three online orders in the last week, all of which were cancelled after ordering. I called after the first cancellation and was told the store cancelled it. I then called back because I realized my 15$ coupon was gone, and they restored it but also said the cancellation was due to a glitch, not the store cancelling. I asked this person to please pass along how frustrating this issue was to management. I then tried placing another online order and it was cancelled again. Several days later I tried again, and the same thing happened. I was told by the customer service associate that it was again cancelled before it even reached the store due to a glitch and that she had no way to work around it. She said she would make a note of my complaint. I then asked to speak to a manager because the person I talked to last time told me they'd make a note of my issue/complaint and nothing has changed. If they cannot handle same day online orders then that option needs to be removed completely until they can fix the glitch, and at the very least they should be able to accommodate people with a manual order over the phone when it happens. She said she'd take my name and number and ask management to call back, may take 24 hours. EXTREMELY unhappy with this service. I have used Sally's online ordering for years without issue until this past week, and the attitude I've received has basically been nonchalant/too bad/can't do anything about it with no ideas for a workaround on how to successfully place a same day order. The fact that I can't get a call back from management for at least 24 hours with a recurring issue like this is extremely disappointing and pretty infuriating. This has taken me from a very happy and loyal Sally's customer to someone who will look at using Amazon or other avenues of ordering what I usually do. I don't know what management is doing, but it is not looking out for customer satisfaction. If you have a recurring issue, take the service offline until you can fix it and offer the best service possible by taking an order over the phone in the meantime.

The young lady that helped me was very sweet, she took her time and I enjoyed my experience there. This is the second time I’ve been there, with two different employees, and I have really enjoyed shopping there. Thank you ladies

Seem to make up their own policies and ignore the written policies on their own receipts and website. I was told twice by different employees that I could not return my purchase unless I joined the rewards program. I as a general rule do not join rewards programs of stores that I do not visit very very frequently. Their official policy on their website states that they will accept returns for in-store purchases with a receipt within 60 days of purchasing. I was told in-store that it was impossible to return my purchase despite having the original form of payment, receipt, and it has not been 60 days unless I gave more personal information and signed up for "rewards". I spoke with the manager too, who seemed very annoyed by my questions about the return policy that’s PRINTED ON THE BACK OF THE RECEIPT I HANDED HER. She told me that it was what the "district manager told them" and was unable to tell me if it was a store-to-store policy. I left with my items and receipt and called customer service (again) and spoke to a nice representative who confirmed the return policy and said she’d call the store and let them know. Very frustrating ordeal (despite the nice customer service rep) and once I return my purchase, I will not be back.

I was ignored never greeted or helped once I walked through the door. Out of two employees none asked if I needed help finding anything. They were very unpleasant all around. I got to the check out line and they carried on with their conversation as if I was not standing there just to turn to me and ask me "yes" with and attitude. The two employees on the evening of 6/23/2020 were not welcoming at all. They were not helpful at all. They had very terrible customer service and I would not shop back at this location again. It’s good for certain things but the atmosphere stinks!!!!!