Integrated Dermatology Of Tidewater

I recently called the Kempsville Road office as a potential patient of Dr. Schreider. My experience with the receptionist, Mary Ann, was very disappointing. There was no greeting, and her tone was flat, disengaged, and seemed annoyed. When I asked about the doctor and the procedure methods, she said she had "no clue what they do back there" and did not seem interested in helping. She took my basic information and asked about my insurance. I explained I have very good insurance, which she confirmed they accept, but when I said I didn’t have my insurance number with me, she told me to call back once I had it. I was looking forward to learning more about Dr. Schreider, who seems to have good reviews, but because of this interaction, I asked her to delete my information and will be looking into another practice. As someone with over a decade in healthcare, I know how important first impressions and welcoming customer service are, especially since patients often come to doctors in vulnerable moments. This experience was unwelcoming and not reflective of the care I would expect.

I love the office staff, they’re very welcoming and always willing to help. Dr.Julie is the best, hands down! She is very knowledgeable and informative. Her personalized treatment plans work, she is professional but still down to earth and easy to talk to. I would highly recommend this office. Thank you all for all you do.

Poor Customer Service & Difficult Booking New Appt (ON HOLD FOR 45 MIN) -- When I called to book a new appointment. A woman answered in a rather unwelcoming tone. I asked if she could confirm that my specific insurance plan was accepted. She took my information and put me on hold..... FOR 45+ MINUTES. I hung up and called back. A different woman answered the phone and I calmly explained her what just happened and if she could help me. Her initial response was, "well that wasn't me." I wasn't asking for an apology but I wasn't expecting her to get defensive haha. Will 100% be finding another dermatologist that accepts Sentara.

Had an awful experience. Showed up for my scheduled appointment, checked in, was in the waiting room for an hour and never called back. When I went to reception to ask why I was still waiting, I was told there was "an error on our part" and that I would either have to wait TWO MORE HOURS or reschedule. They did not apologize for the inconvenience. I left the office and have no plans to return. If you can't treat patients with respect for their time, why are you in health care?

A year ago I would have given them a 5 because Julie is wonderful. However, this year alone their office manager has been very rude and disrespectful, their staff has canceled 4 appts without notice. We will not longer be going here. With Cancer running widely through my family, pushing back a scan for month after month is ridiculous.

Everyone at this office is so kind and amazing! The front desk and MAs were helpful and welcoming, and Julie Johnson was fantastic. She is thorough, knowledgeable, and easy to talk to. Highly recommend!

I have been seeing Julie. She is absolutely amazing and so kind. She is thorough and listens. The staff that I have interacted with at the front desk and the nursing staff have been absolutely great. I highly recommend the team Because they are helping me get my confidence back with my skin, but they are also super kind.