DR. DENTAL

I had a tooth extraction a month and a half ago January 2026 and it was a very difficult extraction in my roots are extremely deep. I went home and had excessive bleeding and my husband tried to contact the office after hours. No one answered the phone. You are not answered by an on-call service So I was completely alone and abandoned, and not to mention frightened. The next day I called the office to ask if they had an on-call system after hours they said no we don’t so I asked the receptionist do you have anyone that you can refer to for after hours problems? She said I’m not sure I’ll check. If she came back to the phone and said no, we don’t know anybody that works at night! I was abandoned. And the first time I had the assessment before I had the extraction the office, Including the female dentist that work there Or less than professional. I’m sorry I can’t recommend

I am writing this in commendation of Crystal Berkebile, a staff member at Dr. Dental. On a recent appointment with Dr. Dental, I was sitting in the waiting area and could not, but otherwise, overhear the conversation one of the staff was having with a patient over the phone. As the conversation went on, I was "blown away" and so impressed by the absolute care, gentleness, and respect Crystal (as I have come to know her name) gave the patient. In all my years of going to medical facilities, I have never heard anyone treat a patient with such decency and helpful attentiveness. It was not as though she was speaking to a patient but, rather, she spoke with the tenderness and consideration she would have given a family member. I hope the administration of Dr. Dental has the awareness to recognize what a special employee Crystal is. She represents the facility with a professionalism that is rare and, because of her warmth, enhances their business by drawing clients into the facility, wanting to come to Dr. Dental for their medical needs.

Crystal is absolutely amazing. She has gone above and beyond to make me feel comfortable and taking care of. She has been able to alleviate anxiety during extremely uncomfortable times physically and also mentally. She has provided comfort during scary times, and has been patient and supportive of making a patient care plan, and helping with different options. she is extremely encouraging and is one of the reasons that I continue to go here her kindness goes far and has truly made a difference. Thank you Crystal for your hard work and dedication.

I have been going here for about 5 years now. Never had a problem until this week. My 5 year old son need to be seen for a infected cavity. They got me in the next day. When we got there she looked at his tooth and said we should just take it out now. I agreed. I don't think this dentist has experience with children. She didn't prepare him for what was about you happen. She came at him like he was an adult and he understood what was about to happen. It was obvious she was trying to get this done ASAP so she can move on to the next patient. She tried to inject the numbing so she could extract the tooth and again she gave him no warning or comfort at all for what was about to happen. She numbed him walked away to work on another patient or multiple it seemed like which seems extremely unsanitary to me and then came back a few moments later. She again came at him like he was an adult and start to try the pull the tooth out. He cried because he was still in pain! She got another needle to try and numb him more and WITHOUT WARNING just started to poke him again. He cried and started moving when she shouted at him not to move. This was a out 5min. Once she realized it wasn't gonna come out easy she told me she couldn't do it and handed me a referral. Disappeared to another patient after that. As I'm waiting for his prescription my poor son was sitting in the chair holding all this blood in his mouth where I proceeded to help him and spit it out and put gauze to help him. They just completely traumatized him and then left him to have a mouth full of blood. I go to fill his prescription and the pharmacist tells me this dose doesn't exist. I will never be going back to this office again. I highly recommend not taking your kids here.

The Dt is good but the front desk is the worst, unprofessional and lie.. They canceled the Oct appointment a few hours before the appointment. They then rescheduled on the day of the office is closed, November 28. I received a confirmation by email on Nov 28 for the 11 am appointment. I went there and it’s closed. I have been scheduling for root canal, filling, and cleaning since Sept for Oct, then Nov while the office was closed then now is Jan 2026. Even emergency. I don’t think this place needs customers or care for patients. What kind of customer service is it? This message is for the front desk to treat the future patients with care.

Dr. Dental is wonderful! My adult son goes there for his dental work and they have always been kind and respectful, as well as doing a fantastic job on his teeth. I would never not refer someone to any of their providers at all!!! Their staff is always polite and efficient and we appreciate them, too!!! Thank you for all you do at Dr. Dental!!!!💜🩷🤍💙🤍🩷💜😁😁😁😬😬😬

Worst dentist ever ! Will never go back they hurt my son being to rough and made rude comments that were not factual . She was almost screaming at us . Go anywhere else but here . The 2 front ladies were very sweet and very apologetic.