California Skin Institute

Terrible system for appointments. Agent on call gave me the wrong address while booking the appointment and I was at the wrong location. I called to notify and after a long set of AI responses, a human came on the line, took my info and did not pass it on. Front desk person left an hour before closing time. A bunch of Ubers and frustration later I still could not see the practioner. Rest of the front desk does not know how to enter insurance information in the system. I have an active skin infection and they have no consideration for patient care.

I visited this clinic multiple times for a bump on my toe and didn’t have a good experience. It was initially diagnosed as a corn and I was told it didn’t need treatment, so I was sent home without anything being done. On my second visit, it was again labeled a corn and was cut out, and I was told to use a prescription cream — but the prescription never made it to my pharmacy, which led to extra follow-ups and delays. The condition continued to worsen. I eventually saw a different dermatologist who correctly identified it as a wart and treated it quickly. Overall, the misdiagnosis and prescription issues made the process longer and more frustrating than it should have been.

SHADY, GROSS, FRAUDULENT, MONEY HUNGRY PRACTICE - STAY AWAY AND SAVE YOUR MONEY!!! Old dirty office that smells weird. I went in as a new patient for a skin cancer screening and paid my $40 copay. The Doctor took 2 minutes examining me and asked if I wanted a skin tag removed on my back, so I said sure thinking nothing of it and that it was a part of my screening. He then grabbed a $5 can of wart remover spray and sprayed it for 2 seconds. I left the office knowing I wouldn't go back based on the office vibe and being very clearly treated like a transaction. A couple of weeks later I got a bill for $420!!! I reached out to dispute the transaction and they denied my dispute because "services were rendered". If I knew they were going to charge me for this, I would have 100% declined and either left it alone or removed the skin tag myself as it was purely cosmetic and not medically necessary. In fact, Im not even sure if it was a skin tag or wart or if I had anything caus I saw nothing. He didnt show me in the mirror and took zero pictures or evidence of what they claimed to remove. STAY FAR FAR AWAY!! FRAUD FRAUD FRAUD!!!

Waited for nearly an hr after my appointment start time. Office was packed, a simple text or heads up that they were running behind would have have been a good customer service.

The reception staff, medical assistants, and Dr. Chow are great! Very kind, welcoming and Dr. Chow explained his treatment plan thoroughly and answered all my questions. Wonderful experience. Looking forward to working with this team!

I have been a patient of Dr. Tumeh's a number of years, he is professional, focusing on your needs while explaining his findings addressing the necessary treatment. Highly recommend him as a top dermatologist!

I was recently seen by Dr. Hsiao for skin check for moles. He and his assistant were both friendly and professional. All my questions were answered. I would highly recommend this office and especially Dr. Hsiao for their expertise!